Customer Support Representative – Written Support

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🔥 0 minutes ago

🇬🇷 Greece – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 15%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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GRÜN smiles

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2018

🤝 B2B

🏢 Enterprise

💼 Consulting

B2B • Enterprise • Consulting

GRÜN smiles is an outsourcing service provider and development center based in Thessaloniki, Greece and a subsidiary of the German GRÜN IT Group. It offers multilingual customer service and call-center support (German, English, French) as well as nearshore software development and staffed development teams for technologies such as C#, Java, PHP, C and React. GRÜN smiles positions itself as a B2B partner delivering flexible, individualized outsourcing solutions to reduce costs while maintaining service quality for startups and established companies.

📋 Description

• Handle incoming customer inquiries in the ticketing system • Categorize and clearly respond to questions about renewable electricity, tariffs, contracts, appointments, and general service topics • Document every step of the process in a clear and traceable manner • Forward inquiries requiring further review to the appropriate department • Provide friendly, solution-oriented, and personable written First-Level Support for customers of a modern energy provider • Communicate exclusively via email and the ticketing system; no phone work

🎯 Requirements

• Native-level German proficiency with excellent spelling and grammar • Enjoy providing written customer support and be able to explain complex matters simply and clearly • Service-oriented, friendly, and patient approach to work • Ability to read, categorize, and handle customer inquiries carefully and with a solution-oriented mindset • Structured and independent working style, even when multiple tickets are awaiting processing • Interest in energy, sustainability, and digital services • Confident use of digital applications and willingness to learn a ticketing system • Reliable and responsible handling of customer data • Initial experience in written customer service, ticket processing, or the energy sector is an advantage but not required • Start date: mid-November or early December

🏖️ Benefits

• Work from home anywhere in Greece • Regular working hours from Monday to Friday • Fully written customer support with no phone work • First-Level Support role for a modern energy provider • Varied customer inquiries relating to tariffs, contracts, and digital services • Forward-looking environment focused on green electricity, sustainability, and the energy transition • Clear service processes and structured ticket management • German-language customer communication • Opportunity to help customers with important questions about their energy contracts

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