Junior Customer Service Analyst – Payroll

🔥 12 hours ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Grupo IOB

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

☁️ SaaS

📚 Education

B2B • SaaS • Education

Grupo IOB is a Brazilian provider of cloud-based software, regulatory content, education and consulting focused on accounting, tax and labor compliance for accounting firms and companies. The group offers SaaS products such as electronic invoicing (NF-e, NFC-e, NFS-e, CT-e, MDF-e), tax simulators, payroll and document management, plus AI-driven intelligence to support decision-making and prepare for the Reforma Tributária. IOB also provides scored continuing-education courses for accountants (CRC credits) and telephone/chat consulting on tax, labor and previdenciary matters.

📋 Description

• Provide support to payroll customers • Assist customers via chat, phone, and online channels • Answer questions and provide guidance on product processes • Increase customer knowledge of and engagement with IOB products • Take ownership of the customer experience • Contribute to the growth of IOB customers

🎯 Requirements

• Experience providing support to payroll customers • Experience assisting customers through chat, phone, and online channels • Focus on answering questions and explaining product processes • Ability to increase customer knowledge of and engagement with IOB products • Knowledge of payroll processes • Punctuality and responsibility • Organization • Teamwork • Sense of urgency • Strong written and verbal communication skills • Availability to work remotely • Willingness to take on new challenges • Openness to change and transformation (Agile methodology) • Commitment to customer care • Knowledge of Personnel Department (HR administration) business rules • Knowledge of time and attendance systems is a plus • Organization and attention to detail • Proactivity and strong communication skills • Ability to work as part of a team • Ethics and confidentiality when handling information • Responsibility for assigned tasks • Must reside in Brazil for tax and legal reasons

🏖️ Benefits

• 100% remote work • Medical insurance • Dental insurance • IOB Benefits Card • Childcare assistance • Life insurance • Internet allowance • Profit-sharing plan (PLR) • Partnerships with educational institutions • Training and development programs • Continuous feedback culture