Customer Service Assistant

Job not on LinkedIn

🔥 3 minutes ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

GRUPO VIVA EVENTOS

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2007

🏨 Hospitality

🍽️ Food & Beverage

Hospitality • Food & Beverage

GRUPO VIVA EVENTOS is an events services company focused on organizing and hosting celebrations and ceremonies. The company provides cerimonial (ceremony) services, buffet catering, and event halls for occasions such as formaturas (graduations), festas universitárias (university parties) and other events. Its stated purpose is to create happiness and positively impact people’s lives. Services emphasize event planning, on-site hosting, and food service.

📋 Description

• Handle proactive and reactive customer service interactions • Contact students to provide support, answer questions, and present solutions • Retain students and take a strategic approach to reversing membership cancellations • Contact students with overdue payments and negotiate outstanding debts, offering installment plans or other payment options • Contact students who have not enrolled in the funds, offering personalized payment options and terms • Provide support regarding the platform, processes, and services

🎯 Requirements

• Strong communication skills • Intermediate knowledge of Microsoft Office • Intermediate Excel skills • Experience in customer service • Interest in the events industry • Communicative, organized, proactive, and interpersonal skills • Must reside in Juiz de Fora, Minas Gerais

🏖️ Benefits

• iFood Benefícios meal and food allowance (VA/VR) • On-site meals on days working from the hub, with no deduction from the benefit • Home office allowance • Mobility allowance • Birthday day off • Flexible benefit for food, meals, mobility, education, and culture • Health insurance after the probationary period • Dental insurance after the probationary period • Annual newborn benefit • Wellhub (formerly Gympass) • Profit-sharing plan (PLR) • Quality of Life Program with yoga • Viva Academy training platform • Access to more than 100 courses on the Conquer Plus, Udemy, and Alura platforms • OnHappy, with discounts on travel and leisure activities • Flexible working hours with a time bank • Ongoing feedback and performance reviews • Commitment to diversity and inclusion • Agile management, horizontal leadership, and clear goals • Continuous learning environment, corporate university, and annual national convention