Voice Customer Service Operator - Commercial Call Center

🕒 June 16

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Grupo Carrefour Brasil

WebsiteLinkedInAll Job Openings

10,000+ employees

🛒 Retail

🏦 Banking

🛍️ eCommerce

Retail • Banking • eCommerce

Grupo Carrefour Brasil is a leading Brazilian retail group operating supermarkets, hypermarkets and wholesale clubs. Its brands include Carrefour, Atacadão (wholesale), and Sam's Club, and the group also runs Banco Carrefour for financial services and Carrefour Property for real estate. The company focuses on private-label products, sustainability and social inclusion programs, and provides both in-store and online shopping channels across Brazil.

📋 Description

• Provide voice-based customer service in a humanized and empathetic manner, focusing on personalized resolutions to meet customers' needs; • Dynamically offer our financial products and services with the goal of building customer loyalty and ensuring the best outcome for the customer; • Achieve and exceed sales targets, with the opportunity to earn performance-based rewards; • Welcome customers, resolve inquiries, and handle requests with excellence, ensuring complete customer satisfaction.

🎯 Requirements

• High school diploma (completed) • Sales experience is a plus • Availability to work a 6x1 schedule (Monday to Saturday) • Internet with a minimum speed of 100 Mbps and a wired Ethernet connection for desktop use.

🏖️ Benefits

• Salary + benefits: meal voucher (VR), medical and dental coverage, among others • Sales incentive campaigns • Equipment – Desktop computer (provided) • Flexible breaks • Semi-annual profit sharing (PLR) • Internet allowance • Structured development program and career progression plan • Inclusive and respectful work environment