Endpoint Operations Analyst L1 – Intune, SCCM

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🔥 3 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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Gruve

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2024

🤖 Artificial Intelligence

🔒 Cybersecurity

🏢 Enterprise

Artificial Intelligence • Cybersecurity • Enterprise

Gruve is an enterprise technology company that designs, builds, and operates AI-ready data center networks and delivers AI-driven solutions for businesses. The company provides Enterprise AI services (including LLM and advanced analytics deployments), AI infrastructure and GPU-rich compute environments, network automation, cybersecurity advisory and managed security services, and workload migration and platform modernization. Gruve positions itself as a provider of AI teammates, customer experience automation, and applied data strategy to help large organizations adopt and scale AI securely.

📋 Description

• Provide first-level support for Windows endpoint incidents and service requests • Perform basic checks on device health, availability, connectivity and configuration • Support routine device enrollment and provisioning using approved procedures • Perform initial checks for Intune/SCCM policy synchronization and device compliance issues • Assist with Windows Autopilot enrollment and device lifecycle activities • Monitor endpoint patching status and report failed or pending updates • Perform approved software installation, deployment validation and basic troubleshooting • Support Windows update checks and post-patching validation • Identify application installation failures and escalate unresolved issues to L2 • Assist with approved driver, firmware and configuration updates • Check device compliance, encryption status and configuration policies • Collect diagnostic information and escalate compliance failures to L2 • Coordinate with the Defender/Security team for security-related incidents • Log, categorize, prioritize and track incidents and service requests in ServiceNow or equivalent ITSM tools • Perform initial troubleshooting using approved runbooks and standard operating procedures • Escalate unresolved issues within defined SLAs • Maintain ticket updates, operational checklists and shift handover documentation • Coordinate with L2/L3, Service Desk, Identity, Security and Application teams • Follow ITIL Incident, Change and Request Management processes • Ensure APAC–EMEA–NLAM shift handovers and uninterrupted 24x7 operational support • Operate within the L1 role boundary: endpoint monitoring, routine checks, basic troubleshooting and incident escalation

🎯 Requirements

• Basic knowledge of Windows operating systems and endpoint troubleshooting • Familiarity with Windows updates, software installation, device connectivity and system settings • Basic understanding of Microsoft Intune and/or SCCM/MECM • Knowledge of device enrollment, configuration policies and endpoint compliance fundamentals • Basic understanding of BitLocker, encryption and Windows security configurations • Familiarity with ServiceNow or equivalent ITSM tools • Understanding of incident management, SLA compliance and escalation procedures • Good communication, documentation and shift handover skills • Willingness to work in rotational shifts in a 24x7 production support environment • Preferred: Basic PowerShell knowledge • Preferred: Exposure to Windows Autopilot and endpoint provisioning • Preferred: Familiarity with Microsoft Entra ID and device registration • Preferred: Basic understanding of application deployment and patch management • Preferred: Microsoft MD-102 fundamentals or equivalent endpoint management training • Preferred: Exposure to enterprise monitoring and endpoint management tools

🏖️ Benefits

• Dynamic environment with strong customer and partner networks • Culture of innovation, collaboration, and continuous learning • Diverse and inclusive workplace • Equal opportunity employer

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