IT Service Operations Specialist

Job not on LinkedIn

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Gruve

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2024

🤖 Artificial Intelligence

🔒 Cybersecurity

🏢 Enterprise

Artificial Intelligence • Cybersecurity • Enterprise

Gruve is an enterprise technology company that designs, builds, and operates AI-ready data center networks and delivers AI-driven solutions for businesses. The company provides Enterprise AI services (including LLM and advanced analytics deployments), AI infrastructure and GPU-rich compute environments, network automation, cybersecurity advisory and managed security services, and workload migration and platform modernization. Gruve positions itself as a provider of AI teammates, customer experience automation, and applied data strategy to help large organizations adopt and scale AI securely.

📋 Description

• Support business users across Finance, Manufacturing, Procurement, Supply Chain, and Logistics modules as applicable. • Provide Level 2/Level 3 functional support for BAAN/Infor LN ERP applications. • Monitor application health, performance and availability to ensure business continuity. • Coordinate with infrastructure, database and vendors for issue resolution and system maintenance. • Support application enhancements, upgrades/patches, deployments and configuration changes. • Perform RCA and recommend preventive measures for recurring issues. • Maintain application support documentation, KBs and operational procedures. • Plan, coordinate and facilitate User Acceptance Testing (UAT) activities. • Work closely with business to define test scenarios, test data requirements and acceptance criteria. • Coordinate with business users and project or end-user teams for test execution. • Track defects, share findings, validate fixes, and support production readiness. • Act as Incident Controller during critical and high-priority (P1/P2) incidents. • Coordinate cross-functional technical teams to restore services within agreed SLAs. • Drive timely incident resolution and ensure communication with business stakeholders. • Conduct Root Cause Analysis (RCA) reviews and track corrective actions. • Support daily IT operational activities across multiple business functions. • Monitor service health and application performance.

🎯 Requirements

• Total experience: 8 to 10 years. • Experience supporting global enterprise environments. • Excellent communication skills. • Strong coordination abilities. • Ownership mindset. • Analytical problem-solving. • Ability to manage multiple priorities. • Customer-focused approach. • Experience working with global teams.

🏖️ Benefits

• health insurance • retirement plans • paid time off • flexible work arrangements • professional development