L2 Database Operations Engineer – Oracle, SQL Server

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🔥 2 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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Gruve

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201 - 500 employees

Founded 2024

🤖 Artificial Intelligence

🔒 Cybersecurity

🏢 Enterprise

Artificial Intelligence • Cybersecurity • Enterprise

Gruve is an enterprise technology company that designs, builds, and operates AI-ready data center networks and delivers AI-driven solutions for businesses. The company provides Enterprise AI services (including LLM and advanced analytics deployments), AI infrastructure and GPU-rich compute environments, network automation, cybersecurity advisory and managed security services, and workload migration and platform modernization. Gruve positions itself as a provider of AI teammates, customer experience automation, and applied data strategy to help large organizations adopt and scale AI securely.

📋 Description

• Provide L2 support for Oracle Database incidents, alerts and service requests • Monitor Oracle database availability, tablespace utilization, sessions, locks, alert logs and critical processes • Troubleshoot connectivity issues, failed jobs, space utilization and routine database performance problems • Support Oracle tablespace management, user administration, privileges, configuration changes, maintenance, health checks and patching • Monitor RMAN backup status and coordinate restore and recovery activities • Monitor Data Guard status and replication alerts, escalating complex issues to L3 • Provide L2 operational support for Microsoft SQL Server instances and databases • Monitor SQL Server availability, SQL Agent jobs, database growth, disk utilization and error logs • Troubleshoot SQL Server failed jobs, connectivity issues, blocking sessions and basic performance problems • Support SQL Server user administration, permissions, configuration changes, maintenance, patching and post-change validation • Monitor backup status and validate scheduled backup and maintenance jobs • Assist with Always On availability groups and replication monitoring • Resolve database incidents and service requests within defined SLAs • Follow ITIL Incident, Problem, Change and Request Management processes • Perform database health checks and investigate monitoring alerts • Support major incident restoration, backup verification and disaster recovery activities • Escalate complex performance, corruption, recovery and availability issues to L3 Database SMEs • Maintain runbooks, operational documentation, incident records and shift handover notes • Coordinate with Application, Server, Storage/Backup, Network and Infrastructure teams • Ensure APAC–EMEA–NLAM follow-the-sun handovers • Work in a rotational shift-based, global 24x7x365 support model

🎯 Requirements

• 3–6 years hands-on experience supporting Oracle Database and/or Microsoft SQL Server environments • Knowledge of database availability, sessions, locks, logs, space utilization and job monitoring • Working knowledge of SQL queries and basic database troubleshooting • Experience monitoring Oracle RMAN or SQL Server backup and maintenance jobs • Understanding of database users, roles, permissions and connectivity • Knowledge of database backup, restore, recovery and high-availability fundamentals • Familiarity with Oracle Data Guard or SQL Server Always On is an advantage • Experience with monitoring tools and ServiceNow or equivalent ITSM platforms • Understanding of ITIL Incident, Problem, Change and Request Management • Experience in SLA-driven enterprise production operations and 24x7 support • Oracle Database or Microsoft SQL Server certifications preferred • Knowledge of Oracle RAC, Data Guard, SQL Server Always On and replication preferred • Exposure to performance tuning, execution plans and index maintenance preferred • Experience with database patching, upgrades and capacity management preferred • Basic scripting using Shell, PowerShell or SQL • Familiarity with enterprise monitoring, backup and disaster recovery tools

🏖️ Benefits

• Dynamic environment with strong customer and partner networks • Culture of innovation, collaboration, and continuous learning • Diverse and inclusive workplace • Equal opportunity employer

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