Phone Numbers Operations Specialist 2

🔥 51 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Twilio

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🔌 API

🤝 B2B

API • B2B

Twilio is a leading provider of cloud communications services that enables developers to build innovative communication solutions. Founded in 2008, Twilio has democratized access to communication channels such as voice, text, chat, video, and email through easy-to-use APIs. With headquarters in San Francisco and a global presence, Twilio empowers organizations of all sizes to engage effectively with their customers by integrating these communication capabilities into their applications.

📋 Description

• Provide email support to Twilio customers and ensure an excellent customer experience • Assess product or service issues and resolve basic-to-intermediate problems • Respond to intermediate-to-advanced customer and internal questions in core areas and basic questions across multiple areas • Log customer interactions and tag or categorize issues • Learn processes across various subject areas and ensure operations run smoothly • Respond to and action incoming carrier partner notifications • Manage complex customer and internal-team issues in a timely and transparent manner • Travel occasionally for project or team in-person meetings

🎯 Requirements

• Willingness to work flexibly in rotational schedules • 4-6 years of experience working with global customers in operations within customer-facing teams, preferably in eCommerce or telecommunications • Basic technical skills, including basic SQL and an understanding of APIs and data analytics • Empathy and ability to work with customers and carriers to solve problems using data • Detail-oriented with strong organizational skills and comfort with ambiguity • Above-average written and verbal communication skills • Ability to articulate concepts and ideas clearly and concisely • Willingness to collaborate with communications partners and industry players • Good time management and organizational skills • Comfortable working under pressure • Hands-on experience with SQL, Looker, Tableau, or similar tools preferred • Experience and understanding of APIs and related technologies preferred • Telecommunications background desired

🏖️ Benefits

• Competitive pay • Generous time off • Ample parental leave • Wellness leave • Healthcare • Retirement savings program • Support for employee volunteering and donation efforts

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