L2 Microsoft 365 Operations Engineer – Exchange, Teams, SharePoint

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🔥 1 minute ago

🇮🇳 India – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 10%

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Gruve

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2024

🤖 Artificial Intelligence

🔒 Cybersecurity

🏢 Enterprise

Artificial Intelligence • Cybersecurity • Enterprise

Gruve is an enterprise technology company that designs, builds, and operates AI-ready data center networks and delivers AI-driven solutions for businesses. The company provides Enterprise AI services (including LLM and advanced analytics deployments), AI infrastructure and GPU-rich compute environments, network automation, cybersecurity advisory and managed security services, and workload migration and platform modernization. Gruve positions itself as a provider of AI teammates, customer experience automation, and applied data strategy to help large organizations adopt and scale AI securely.

📋 Description

• Provide L2 support for Exchange Online incidents, mail flow issues and service requests • Troubleshoot email delivery failures, mailbox access, shared mailboxes, distribution lists and mail flow rules • Support mailbox permissions, delegation, configuration, migrations and hybrid Exchange operations • Administer and troubleshoot Microsoft Teams meetings, messaging, calling, access, policies, membership and permissions • Troubleshoot SharePoint Online site access, permissions and document collaboration issues • Support OneDrive synchronization, sharing, access and storage incidents • Monitor Microsoft 365 service health, alerts and administrative dashboards • Administer users, groups, licenses and service configurations within authorized scope • Support tenant configuration changes and validate service functionality • Assist with service adoption, operational reporting and service improvement • Resolve incidents and service requests within defined SLAs • Follow ITIL Incident, Problem, Change and Request Management processes • Support major incident investigation, service restoration and root-cause analysis • Maintain runbooks, operational documentation, incident records and shift handover notes • Coordinate with L1/L3, Identity, Security, Network, Endpoint and Application teams • Escalate complex issues to L3 or Microsoft support • Ensure effective APAC–EMEA–NLAM follow-the-sun handovers

🎯 Requirements

• 3-6 years hands-on experience administering Microsoft 365 enterprise environments • Working knowledge of Exchange Online, mail flow, mailbox administration and permissions • Experience supporting Microsoft Teams, SharePoint Online and OneDrive • Knowledge of Microsoft 365 Admin Center, Exchange Admin Center and Teams Admin Center • Understanding of Microsoft Entra ID, user/group management, licensing and authentication fundamentals • Experience with incident troubleshooting, service health monitoring and change execution • Knowledge of PowerShell for Microsoft 365 administration and troubleshooting • Experience with ServiceNow or equivalent ITSM tools and ITIL processes • Strong communication and coordination skills in a 24x7 production support environment • Microsoft 365 Certified: Administrator Expert certification (preferred) • Experience with Exchange hybrid environments and mailbox migrations (preferred) • Knowledge of Microsoft Graph PowerShell and administrative automation (preferred) • Exposure to Microsoft Purview, retention policies and compliance administration (preferred) • Experience with enterprise monitoring, reporting and Microsoft 365 service management (preferred) • Availability for rotational shift-based, follow-the-sun support across APAC, EMEA and NLAM

🏖️ Benefits

• Dynamic environment with strong customer and partner networks • Culture of innovation, collaboration, and continuous learning • Diverse and inclusive workplace • Equal opportunity employer

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