Technical Support Engineer, Unity Software

Job not on LinkedIn

🔥 0 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Gruve

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2024

🤖 Artificial Intelligence

🔒 Cybersecurity

🏢 Enterprise

Artificial Intelligence • Cybersecurity • Enterprise

Gruve is an enterprise technology company that designs, builds, and operates AI-ready data center networks and delivers AI-driven solutions for businesses. The company provides Enterprise AI services (including LLM and advanced analytics deployments), AI infrastructure and GPU-rich compute environments, network automation, cybersecurity advisory and managed security services, and workload migration and platform modernization. Gruve positions itself as a provider of AI teammates, customer experience automation, and applied data strategy to help large organizations adopt and scale AI securely.

📋 Description

• Handle inbound customer calls related to the Unity Software suite • Assist clinical laboratories in resolving software-related issues • Document customer interactions and cases in Salesforce Lightning CRM • Manage customer cases through resolution and closure • Participate in scheduled calls supporting software installations and upgrades • Support complex issue resolution when required • Assist clinical laboratories using Unity software to provide the best care to physicians and patients • Handle customer requests and complaints according to procedures while meeting or exceeding performance metrics • Take ownership of customer relationships and promptly resolve Unity software issues • Learn and master Unity software product offerings and understand their customer benefits • Collaborate with Technical Support Specialists • Work on new product offerings in laboratory healthcare

🎯 Requirements

• Bachelor’s degree in IT, computer science, or a related technical field, OR an Associate’s degree in a related field with at least 2 years of relevant experience • Minimum of 2 years of customer service or call center experience • Strong English communication skills (written and verbal) • Willingness to work U.S. service hours (Monday–Friday, 5 AM–4 PM Pacific Time) • Strong problem-solving skills with a customer-focused approach • Experience supporting U.S.-based customers • Experience with Salesforce Lightning CRM; familiarity with D365 is a plus • Background in IT within life sciences, biotech, or medical/laboratory environments • Knowledge of SQL Server and TCP/IP connections • Understanding of quality control (QC) principles and QC data management tools • Experience with OKTA, Citrix, ASTM/HL7, and Mirth Connect • Availability to work the later shift (7 AM–4 PM Pacific Time)

🏖️ Benefits

• Dynamic environment at a well-funded early-stage startup • Strong customer and partner networks • Opportunity to work on new product offerings in laboratory healthcare • Culture of innovation, collaboration, and continuous learning • Diverse and inclusive workplace • Equal opportunity employer