Application Support Analyst – EDI Technician, FTP, Customs/ABI

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GSB Solutions

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏢 Enterprise

📡 Telecommunications

🔒 Cybersecurity

Enterprise • Telecommunications • Cybersecurity

GSB Solutions is a global company specializing in offering advanced technological solutions and human capital management to meet the needs of various institutions. With a strong presence in Latin America, GSB Solutions leads the digital transformation through innovative solutions such as software development, IT consulting, and comprehensive cybersecurity services. The company also focuses on educational programs and training to enhance workforce skills. Additionally, GSB provides telecom services that create global connections, facilitating seamless international collaboration. Their expertise extends to managing and integrating technologies across sectors, ensuring growth and innovation for their clients.

📋 Description

• EDI Transaction Support • Provide day-to-day application support for EDI transactions and file-based integrations. • Troubleshoot EDI failures, missing/rejected files, formatting issues, data discrepancies, and transmission errors. • Coordinate with internal teams, clients, and vendors to resolve EDI processing issues. • Support EDI testing during client onboarding, Application fixes, enhancements, or application changes. • FTP / FTP2 File Transfer Support. • Support FTP-related activities, including coordination with the FTP group for requesting FTP accounts for vendor’s, password changes, connectivity issues, access updates, and file transfer requirements. • Validate successful file movement after FTP password changes, configuration updates, or access modifications. • Ensure secure and accurate exchange of files between internal systems and external partners. • Client Testing & Meeting Support. • Support testing and validation of the layouts, including file structure, field mapping, formatting, required fields, and business rule compliance. • Identify and report layout mismatches, missing data, invalid values, or file formatting issues. • Coordinate with QA, development, business, and client teams for testing and issue resolution. • Participate in client/internal meetings to review layout requirements, testing results, defects, and required changes. • ABI / Customs Support. • Support ABI/customs-related uploads and downloads and monitor customs data exchange processes. • Troubleshoot customs file failures, rejected records, missing shipment data, incorrect customs information, and processing errors. • Coordinate with business and technical teams to resolve customs processing issues.

🎯 Requirements

• Strong experience in Application Support, EDI Support, or Integration Support. • Hands-on experience with EDI transactions, file-based data exchanges, FTP/SFTP/FTP2 processes, and Application troubleshooting. • Experience coordinating with FTP/infrastructure teams for password changes, access issues, connectivity problems, and file transfer requirements. • Experience with testing, structured file validation, data mapping, and file troubleshooting. • Knowledge of ABI/customs processes, including uploads, downloads, and customs-related data flows. • Familiarity with ticketing/change tools such as SMC, ADO, ServiceNow, ELF, Jira, or similar. • Strong analytical, problem-solving, communication, stakeholder coordination, and documentation skills. • Fluent in Spanish and English to interact with teams and Vendors.

🏖️ Benefits

• Excellent superior benefits.