Help Desk Support Technician

🔥 14 hours ago

🇧🇷 Brazil – Remote

⏳ Contract/Temporary

🟢 Junior

📞 Support Engineer

👻 Ghost score 16%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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GSB Solutions

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

GSB Solutions is a global company specializing in offering advanced technological solutions and human capital management to meet the needs of various institutions. With a strong presence in Latin America, GSB Solutions leads the digital transformation through innovative solutions such as software development, IT consulting, and comprehensive cybersecurity services. The company also focuses on educational programs and training to enhance workforce skills. Additionally, GSB provides telecom services that create global connections, facilitating seamless international collaboration. Their expertise extends to managing and integrating technologies across sectors, ensuring growth and innovation for their clients.

📋 Description

• Phone support • End-user support related to computers, operating systems and applications, network connectivity, printers, and peripherals • Ticket management and documentation in the system • Chat support • Managing outstanding issues • Providing high-level customer support and immediate solutions • Customer service, routing tasks to Level 2 and/or Level 3 technical teams • Identifying and resolving issues • Multitasking • Ticket backlog analysis

🎯 Requirements

• Knowledge/Skills: Strong written communication skills for chat support and clear verbal communication for phone support • Strong logical reasoning and problem-solving skills • Advanced Portuguese and English proficiency (supporting Latin America in Spanish); Spanish is preferred • Basic to intermediate IT knowledge • 1 to 3 years of experience in help desk and support tasks • English and Portuguese required (exclusive) • Education: University or technical education • Availability to work Monday through Friday, from 9:00 a.m. to 6:00 p.m. Brazil time • Applicants based in Brazil only

🏖️ Benefits

• Work from home (applicants based in Brazil only)