Application Support Analyst

Job not on LinkedIn

🔥 14 hours ago

🇧🇷 Brazil – Remote

⏳ Contract/Temporary

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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UltraCon Consultoria

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 1998

💼 Consulting

☁️ SaaS

📚 Education

Consulting • SaaS • Education

UltraCon Consultoria is a consultancy specializing in the allocation of experts in SAP, Oracle, and other platforms. They focus on system improvement projects, organizational projects, and training programs, ensuring businesses leverage management and operational efficiency through expert guidance.

📋 Description

• Provide daily operational support for IRIS (Enablon) and related applications • Investigate incidents, identify root causes, and implement solutions • Coordinate activities with global teams, users, and vendors • Support enhancements, upgrades, and deployments • Participate in configuration, testing, and implementation • Manage incidents, problems, changes, and service requests • Gather requirements and support process and data improvements • Keep documentation and the knowledge base up to date

🎯 Requirements

• Advanced knowledge of and hands-on experience with Enablon (IRIS) • Experience supporting and managing incidents in enterprise applications • Troubleshooting, root cause analysis, and problem resolution • Change management, problem management, and IT operations • Business requirements gathering and analysis • Agile methodologies • Stakeholder and vendor management • Advanced English proficiency • 2 to 3 years of experience in Application Support or similar roles • Experience with third-party-managed applications • Advanced knowledge of the Enablon platform • Experience with incident management and production support • Participation in testing and deployment cycles • Experience interacting with business functions, vendors, and global teams • Knowledge of ITIL processes • Analytical skills and the ability to translate requirements into solutions • Preferred: Previous experience with Enablon in ExxonMobil environments • Preferred: Experience with Safety, Environmental, or Risk Management applications • Preferred: Knowledge of cloud solutions • Preferred: Basic programming or scripting skills • Preferred: ITIL certification • Preferred: Experience with application integrations and data interfaces

🏖️ Benefits

• Potential contract extension through September 1, 2027 • 100% remote work