Central Support Analyst

Job not on LinkedIn

🔥 13 hours ago

🇧🇷 Brazil – Remote

💵 R$3.8k / month

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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LUANDRE CONSULTORIA

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

LUANDRE CONSULTORIA is a Brazilian human-resources and recruitment firm that specializes in temporary staffing, recruitment & selection, RPO (recruitment process outsourcing) and people management services across Brazil. The company offers high-volume hiring, logistics-focused recruitment, employer-brand support, candidate portals and managed HR solutions, combining human-centered practices with digital tools to help clients hire effectively, reduce turnover and scale teams quickly.

📋 Description

• Provide low- and medium-complexity support by answering questions about navigating and using the Customer Portal • Record suggestions and incidents • Maintain records of support cases, improvement suggestions, and requests in the system • Promote clear and effective communication with customers • Keep customers informed about the progress of activities • Escalate unresolved requests or incidents to the next support level • Alert the Coordination team and take action regarding potential customer risks or crises • Contribute to meeting individual performance indicators and departmental targets • Update the knowledge base with solutions and articles using the KCS methodology • Seek solutions while ensuring data privacy and security and compliance with data protection regulations

🎯 Requirements

• Completed or ongoing higher education • JIRA or other demand management platforms – desirable • CISCO, Dígitro, or other telephony platforms – desirable • Intermediate proficiency in Zendesk – desirable • Basic Excel proficiency

🏖️ Benefits

• Work from home • 90-day temporary position with the possibility of permanent employment