Help Desk Support Technician

🔥 12 hours ago

🇧🇷 Brazil – Remote

⏳ Contract/Temporary

🟢 Junior

📞 Support Engineer

👻 Ghost score 16%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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GSB Solutions

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

GSB Solutions is a global company specializing in offering advanced technological solutions and human capital management to meet the needs of various institutions. With a strong presence in Latin America, GSB Solutions leads the digital transformation through innovative solutions such as software development, IT consulting, and comprehensive cybersecurity services. The company also focuses on educational programs and training to enhance workforce skills. Additionally, GSB provides telecom services that create global connections, facilitating seamless international collaboration. Their expertise extends to managing and integrating technologies across sectors, ensuring growth and innovation for their clients.

📋 Description

• Phone support • End-user support for computers, operating systems and applications, network connectivity, printers, and peripherals • Ticket management and documentation in the ticketing system • Chat system support • Managing outstanding items • Providing high-level customer support and immediate solutions • Customer service, including routing tasks to Level 2 and/or Level 3 technical teams • Identifying and resolving issues • Multitasking • Ticket backlog analysis

🎯 Requirements

• We are recruiting only in São Paulo and Rio de Janeiro. • Strong written communication skills for chat support and clear verbal communication for phone support • Strong logical reasoning and problem-solving skills • Advanced Portuguese and English proficiency (support for Latin America will be provided in Spanish); Spanish is desirable • Basic to intermediate IT knowledge • 1–3 years of experience in help desk and support tasks • English and Portuguese required • Applicants must be based in Brazil • Education: University degree or technical qualification

🏖️ Benefits

• Remote work • Monday to Friday schedule • 9:00 a.m. to 6:00 p.m. Brazil time