Operations Training Specialist

🕒 April 24

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GT Independence

WebsiteLinkedInAll Job Openings

501 - 1000 employees

☁️ SaaS

👥 HR Tech

👥 B2C

SaaS • HR Tech • B2C

GT Independence is a company that enables people to self-direct their long-term care by helping them hire in-home or community-based caregivers and managing the administrative details such as payroll, taxes, and timesheets. They provide a mobile app (the GT App) to let caregivers track hours, submit timesheets, and get employer approvals, and they work with state Medicare/Medicaid self-direction programs to support participants. GT Independence positions itself as a technology-enabled service provider that simplifies fiscal management and helps individuals remain in their homes and communities.

📋 Description

• Design and develop training curriculum tailored to the needs of the Customer Services and Payroll department. • Conduct training sessions for new hires and ongoing training for existing staff. • Develop and maintain market Policies and Procedures related to customer service and payroll. • Serve as the subject matter expert for customer service and payroll functions. • Collaborate with IT teams to develop and enhance systems and tools used in the customer service and payroll functions. • Monitor and assess the effectiveness of training programs and policies, making adjustments as needed.

🎯 Requirements

• Associate/Bachelor's degree in Business, Human Resources, Education, or a related field. • Minimum of 3-5 years of experience in customer service and payroll functions. • Proven experience in developing and delivering training programs. • Strong knowledge of customer service and payroll systems and related IT solutions. • Excellent written and verbal communication skills. • Strong organizational and project management skills. • Proficiency in MS Office Suite and experience with e-learning platforms.

🏖️ Benefits

• Flexible time off • Competitive wages and benefits • Professional development opportunities