Global Customer Success Leader

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ComPsych

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1984

⚕️ Healthcare Insurance

🧘 Wellness

🤝 B2B

Healthcare Insurance • Wellness • B2B

ComPsych is a leading provider of employee assistance programs (EAP), offering mental health and wellness services to employees and their families. The company focuses on improving workplace productivity by providing support services that help employees manage personal and work-related challenges. ComPsych's solutions include counseling, crisis intervention, and various wellness programs designed to enhance overall employee satisfaction and performance.

📋 Description

• Provide strategic leadership and direction for the Customer Success team • Develop and implement a strategy to increase performance, revenue, and profitability • Collaborate with senior leaders and team members • Work with the team to ensure effective implementation of programs for complex enterprise accounts • Identify, design, and implement customer service improvements • Coach team members to enhance their interpersonal and relationship-building skills • Partner with internal resources to recruit, develop, and manage a highly skilled workforce • Identify upsell opportunities • Develop methods to improve operational efficiency • Provide coaching, oversight, training, and professional development for staff • Other duties as assigned.

🎯 Requirements

• Proven experience managing and developing a team of strategic account managers and customer success professionals • Education: Bachelor’s degree required; Master’s degree preferred • Experience in HR services, employee benefits, or insurance is a plus • Excellent leadership and communication skills • Strong experience in customer relationship management • Proficiency in project management, critical thinking, and strong attention to detail required • Frequent travel to meet with clients • Excellent interpersonal and communication abilities • Reliable high-speed internet access and a quiet, distraction-free workspace • Ability to appear on camera for trainings, meetings, and professional events • Ability to sit or stand at a desk for extended periods working at a computer.

🏖️ Benefits

• Statutory paid vacation and public holidays • Employer-covered health and social insurance contributions (where applicable) • Employee wellness programs • Access to Employee Assistance Programs (EAP)