VIP Account Manager

🔥 1 hour ago

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Gypsy Collective

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

🎯 Recruiter

🏪 Marketplace

📣 Marketing

Recruitment • Marketplace • Marketing

Gypsy Collective is a roaming talent and partnerships collective that connects independent digital and performance-focused talent with brands and companies across 20+ markets. They position themselves as a performance-first partner that builds digital teams, facilitates brand partnerships, and runs events to create real-world connections and market access. Born to close the gap between businesses and the people who scale them, Gypsy emphasizes speed, partnership, and outcomes over volume, and has operated consistently for five years.

📋 Description

• - Manage an assigned portfolio of VIP players; • - Build and maintain strong, long-term relationships with high-value clients; • - Provide personalized communication based on player preferences; • - Ensure a high level of player satisfaction and engagement; • - Work with active and dormant VIP players: communication, reactivation, and retention (via LiveChat, email, Telegram, WhatsApp, and phone calls); • - Provide personalized support for high-value clients, including assistance, bonus offers, and consultations; • - Offer personalized bonuses and reload promotions within the approved VIP matrix; • - Analyze player activity: deposits, bets, win/loss, frequency, and average bet size; • - Handle big wins and big losses with a professional and client-oriented approach; • - Collaborate with support, loyalty, anti-fraud, and payments teams to promptly resolve VIP requests; • - Identify signs of risky or problematic player behavior; • - Escalate relevant cases when necessary; • - Follow Responsible Gaming and compliance guidelines.

🎯 Requirements

• - 1+ years of experience as a VIP Manager / VIP Support / Customer Retention Specialist (iGaming, betting, crypto); • - Proven experience in one-on-one communication with VIP clients (chat / messengers); • - Strong objection-handling and retention skills; • - Understanding of bonus mechanics and ability to use them effectively: knowing which bonuses to offer and in what situations to retain clients and increase their activity; • - Proficiency with Telegram, WhatsApp, LiveChat, CRM systems; • - Basic understanding of key metrics: Deposit, GGR, LTV, Retention, Hold; • - Strong written and verbal communication skills; • - English level: B2+ (required); • - Fluent in Ukrainian; • - **Schedule: 5/2 – 9-hour shifts.**

🏖️ Benefits

• - 💸 **Flexible payment options:** choose the method that works best for you. • - 🧾 **Tax assistance included: **we handle part of your taxes and provide guidance on the local setup. • - 🎁 **Financial perks:** Bonuses for holidays, B-day, work milestones and more - just to show we care. • - 📈 **Learn & grow: **We cover courses and certifications — and offer real opportunities to grow your career with us. • - 🥐 **Benefit Сafeteria:** Choose what suits you — sports, language courses, therapy sessions, and more. • - 🎉 **Stay connected: **From team-building events to industry conferences — we bring people together online, offline, and on stage. • - 💻 **Modern Equipment:** We provide new laptops along with essential peripherals like monitors and headphones for a comfortable workflow.