Customer Service & Support Specialist

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Handoff

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2022

🤝 B2B

🎯 Recruiter

☁️ SaaS

B2B • Recruitment • SaaS

Handoff is a talent placement and staffing company that specializes in sourcing, vetting, and placing full-time, dedicated professionals from Latin America (LATAM) as cost-effective operators for US and global teams. They emphasize finding ‘operators’ who take ownership, are immediately productive, and require zero hand-holding. Handoff also offers go-to-market services including digital marketing, design, and development solutions, and provides a job-matching service for candidates seeking roles with innovative companies. Key claims include placements in about 21 days, candidates at roughly 80% less cost than US equivalents, and acceptance of top 1% of applicants.

📋 Description

• Serve as the primary point of contact for customers, providing timely and professional technical support • Troubleshoot product issues, answer customer questions, and resolve software-related inquiries through online support channels • Build trusted relationships with customers by delivering an exceptional support experience • Lead onboarding sessions for new customers and conduct tailored one-on-one walkthroughs and product demonstrations • Guide customers through key workflows and platform features to maximize adoption • Become the internal subject matter expert on the company's software platform • Recommend best practices, workflow improvements, and creative solutions aligned with customer business processes • Share product knowledge and customer insights with internal teams • Use AI tools to create, maintain, and improve help center articles and customer documentation • Enhance self-service resources and support technical content creation and knowledge management initiatives • Perform customer data imports and data-entry tasks accurately • Maintain organized customer information and data integrity across internal systems • Support operational tasks related to customer account management when needed

🎯 Requirements

• 2+ years of experience in customer support, customer success, software implementation, or a similar client-facing role • Professional English proficiency (C1/C2), with excellent written and verbal communication skills • Strong technical aptitude and ability to quickly learn complex web-based software platforms • Confidence troubleshooting software issues and explaining technical concepts to non-technical users • Experience using AI tools to improve productivity, documentation, or technical workflows • Excellent problem-solving, organization, and time management skills • Comfortable working independently in a fast-paced startup environment • Availability to work during Eastern Time (U.S.) business hours • Previous experience supporting SaaS or cloud-based software platforms is nice to have • Experience conducting customer onboarding, product training, or software implementation sessions is nice to have • Familiarity with CRM platforms, help desk systems, or knowledge base software is nice to have • Experience with corporate housing, property management, hospitality, or real estate customers is a plus

🏖️ Benefits

• Work directly with company founders in a highly collaborative environment • Become a key contributor in a growing software company where your impact is immediately visible • Develop deep expertise in a modern SaaS platform while expanding your technical and customer success skills • Role combining customer interaction, problem-solving, product education, and process improvement • Fast-moving team that values initiative, continuous learning, and ownership