Senior Manager – Team Lead, Process Excellence

🕒 May 11

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Hapag-Lloyd AG

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1847

🚗 Transport

🛍️ eCommerce

Transport • eCommerce • Logistics

Hapag-Lloyd AG is a leading global shipping company specializing in container transportation, providing services for international trade. They offer a comprehensive online business suite for booking, tracking, and managing shipments, along with tools for customer service and performance management. With a fleet of 292 vessels and a commitment to quality and digitalization, Hapag-Lloyd facilitates efficient and sustainable logistics solutions worldwide.

📋 Description

• Lead and develop a high-performing Process Excellence team, fostering a delivery-oriented mindset • Translate strategic priorities into actionable initiatives, setting clear milestones and measurable outcomes • Deliver process improvements across various dimensions, including cycle time, cost, quality, and customer experience • Implement an agile operating model, ensuring efficient prioritization, decision-making, and benefit tracking • Identify root causes, redesign processes, and scale best practices globally across regions and functions • Steer performance with data-driven insights, establishing KPIs and governance frameworks • Apply Lean Six Sigma and Process Mining techniques to detect and quantify process bottlenecks • Lead cross-functional improvement programs and drive automation initiatives, from business case development to successful implementation

🎯 Requirements

• Proven leadership experience in Business Process Management or Continuous Improvement, with a track record of delivering measurable benefits • Ability to build and execute strategic roadmaps, converting them into prioritized initiatives • Strong analytical skills and proficiency in Lean Six Sigma (DMAIC/Kaizen) methodologies • Understanding of Process Mining and its application in process optimization, with experience in leveraging technical tools (e.g. RPA, ODM/workflow tools) • Experience in leading cross-functional transformation projects with senior stakeholders, ideally in shipping, logistics, or maritime industries • Excellent people leadership skills, including talent development and team culture building • Exceptional communication and stakeholder management abilities in a global context • Independent and results-oriented work style, with high ownership and resilience

🏖️ Benefits

• Attractive compensation (13 monthly salaries + vacation pay) • At least 28 days of vacation • Flexible working hours • Capital forming benefits • Future oriented pension plan (MYPENSION) • Mobility benefits such as subsidies for public transportation • Bicycle leasing via JobRad • Comprehensive health and sports offerings (e.g., yoga, sailing, company doctor) • EGYM Wellpass • A company restaurant with freshly prepared meals every day • A coffee bar with a wide selection