Customer Success Manager – AI Forward

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🕒 March 31

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HappyCo

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2011

☁️ SaaS

🏠 Real Estate

💰 $52M Venture Round on 2022-01

SaaS • Real Estate

HappyCo is a technology company specializing in property management solutions tailored for multifamily properties. It offers software that optimizes operations such as maintenance, leasing management, and asset management, integrating artificial intelligence to enhance efficiency and resident satisfaction. HappyCo aims to centralize and standardize property operations, providing tools for real-time updates, expense tracking, and service requests. The company focuses on enhancing the living experience for residents and improving productivity for property managers.

📋 Description

• Own and grow a book of multifamily SaaS customers with responsibility for Retention, Adoption, Product value realization • Use AI tools and workflows to Analyze customer health, usage, and risk patterns, Surface expansion and churn risk signals, Automate reporting, insights, and executive-ready customer narratives • Develop AI-powered customer insights: Create health dashboards, Summarize behavioral trends, Build renewal risk narratives backed by data • Act as a consultative partner to customer leadership teams using: Data-backed recommendations, Operational insights, Outcome-focused success plans • Partner cross-functionally with Product, Support, Services, RevOps / Analytics • Document and operationalize repeatable AI workflows that improve CSM efficiency, Renewal predictability, Customer visibility

🎯 Requirements

• A minimum of 3+ years in Customer Success, Account Management, or Client Services in a SaaS environment • Demonstrated, real-world application of AI in business workflows, such as: AI-driven customer health analysis, Automated insight generation, Predictive risk modeling, Workflow automation for account reviews or renewals • Comfort working with data: Dashboards, Customer usage metrics, Operational KPIs • Strong executive communication skills • Proven ability to manage client relationships with consultative authority • PropTech or Multifamily experience preferred • Experience with customer success platforms (e.g., Gainsight, Totango, Catalyst) preferred • Experience working with Product telemetry, Usage data, BI tools preferred • Hands-on experience with AI tools such as: LLMs integrated into workflows, No-code automation, Data enrichment pipelines preferred • Bachelor's degree (or equivalent professional experience) preferred

🏖️ Benefits

• Work from anywhere supported by a flexible company culture • Opportunity to work for one of the fastest growing technology companies in the PropTech industry • Unlimited vacation time • Generous paid parental leave • Competitive and equitable pay, including stock options • Monthly stipends to support Wellness and Home Office expenses