Technical Support Engineer

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HappyRobot

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2023

🤖 Artificial Intelligence

☁️ SaaS

🏢 Enterprise

🔥 Funding within the last year

💰 $44M Series B - HappyRobot on 2025-09

Artificial Intelligence • SaaS • Enterprise

HappyRobot is an enterprise AI operating system and platform that builds and deploys agentic AI "workers" to perform complex, real-world operational workflows. The platform offers agent tooling (voice AI, workflow logic), governance and evaluation (audits, adversarial agents, benchmarks), context capture and integrations, and human-facing interfaces so agents learn from doing work and improve over time. HappyRobot is positioned for large enterprises across operations-heavy verticals (logistics, utilities, airlines, finance, insurance, manufacturing, retail, telecom), emphasizes security and compliance (SOC 2, GDPR, HIPAA, EU AI Act, NIST CSF), and markets measurable outcomes such as autonomous execution and cost reduction.

📋 Description

• Provide first-line technical support. • Diagnose and troubleshoot software, hardware, and system issues. • Guide customers through product setup, configuration, and best practices. • Escalate complex technical issues to the engineering team while ensuring timely resolution. • Maintain detailed records of customer interactions and solutions in the support system. • Create, update, and improve technical documentation, FAQs, and knowledge base articles. • Identify recurring issues and suggest product improvements. • Collaborate with cross-functional teams to enhance customer experience.

🎯 Requirements

• 1+ years of experience in a technical role. • Strong troubleshooting and problem-solving skills. • Excellent communication skills, both written and verbal. • Experience documenting solutions, writing user guides, or contributing to knowledge bases. • Familiarity with ticketing systems and customer support tools. • Ability to explain technical concepts to non-technical users. • Proactive and customer-focused mindset. • Willingness to work in a 24/7 time rotation with preference to the local timezone.

🏖️ Benefits

• Opportunity to work at a high-growth AI startup, backed by top investors. • Fast Growth - Backed by a16z and YC, on track for double-digit ARR. • Ownership & Autonomy - Take full ownership of projects and ship fast. • Top-Tier Compensation - Competitive salary + equity in a high-growth startup. • Work With the Best - Join a world-class team of engineers and builders.