Associate Systems Engineer

🕒 June 3

🇮🇳 India – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Systems Engineer

👻 Ghost score 43%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Harris Computer

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1976

Harris provides mission-critical software solutions for the Public Sector, Healthcare, Utilities, and Private Sector verticals throughout North America, Europe, Asia, and Australia.

📋 Description

• Support a 24×7 operational environment across rotational shifts, ensuring consistent service delivery. • Handle Level 1 analysis, troubleshooting, and resolution of application and infrastructure incidents. • Conduct recording reviews to assess user experience and gauge service impact. • Collect application logs and escalate cases to the Development team with clear context. • Deliver a premium client experience by tracking open issues, coordinating responses, and helping clients resolve problems efficiently. • Contribute to weekly/monthly client read-outs and progress presentations. • Identify and help drive issue/bug remediation to resolution across the client base. • Maintain an up-to-date log of known issues and fixes, supporting consistent resolution outcomes. • Author and maintain technical and operational procedure documentation. • Participate in daily/weekly technical and leadership calls, keeping stakeholders informed on progress. • Build positive, professional relationships with customers and teammates.

🎯 Requirements

• 1+ year of experience in proactive support and infrastructure/application monitoring. • Familiarity with Global Command Center, Service Desk, or Frontline Monitoring operations. • Commitment to following team, account, and client policies and procedures. • Exposure to Application/Infrastructure Monitoring tools and solutions. • Experience with Windows Server environments, .NET-based application support, IIS, worker processes, Web.config, and Event Logs. • Basic understanding of networking and Azure Monitoring. • Intermediate SQL skills — including SQL Jobs, queries, blocking scenarios, and Always On configuration. • Experience with ITSM platforms such as ServiceNow or equivalent Service Desk tools. • Basic knowledge of ITIL framework. • Ability to present data clearly using Power BI, Excel pivot tables, and charts. • Good command of written and verbal English; international support experience (US or Europe preferred). • Exposure to healthcare-related applications or patient care environments. • Familiarity with Azure cloud environments. • Bachelor's degree in Computer Science, Information Technology, or a related field. • Relevant IT certification(s) are a plus. • Strong interpersonal and communication skills — written and verbal — with a customer-first approach.