Associate Systems Engineer

🕒 June 3

🇮🇳 India – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Systems Engineer

👻 Ghost score 55%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Harris Computer

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1993

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Harris Computer is a company that provides mission-critical software solutions across various industries, including the public sector, healthcare, utilities, and private sector verticals. They focus on acquiring businesses with growth potential, managing them effectively, and building them for future success. Harris Computer serves over 100,000 customers with a global presence in North America, Europe, Asia, and Australia, employing over 12,000 people. Their mission is to empower customers to deliver on their goals by offering tailored software and services.

📋 Description

• Support a 24×7 operational environment across rotational shifts • Handle Level 1 analysis, troubleshooting, and resolution of application and infrastructure incidents • Conduct recording reviews to assess user experience and gauge service impact • Collect application logs and escalate cases to the Development team with clear context • Track open issues, coordinate responses, and help clients resolve problems efficiently • Contribute to weekly/monthly client read-outs and progress presentations • Identify and help drive issue/bug remediation to resolution across the client base • Maintain an up-to-date log of known issues and fixes • Author and maintain technical and operational procedure documentation • Participate in daily/weekly technical and leadership calls • Build positive, professional relationships with customers and teammates

🎯 Requirements

• 1+ year of experience in proactive support and infrastructure/application monitoring • Familiarity with Global Command Center, Service Desk, or Frontline Monitoring operations • Commitment to following team, account, and client policies and procedures • Exposure to Application/Infrastructure Monitoring tools and solutions • Experience with Windows Server environments, .NET-based application support, IIS, worker processes, Web.config, and Event Logs • Basic understanding of networking and Azure Monitoring • Intermediate SQL skills, including SQL Jobs, queries, blocking scenarios, and Always On configuration • Experience with ITSM platforms such as ServiceNow or equivalent Service Desk tools • Basic knowledge of ITIL framework • Ability to present data clearly using Power BI, Excel pivot tables, and charts • Good command of written and verbal English • Bachelor's degree in Computer Science, Information Technology, or a related field • Strong interpersonal and communication skills, written and verbal, with a customer-first approach

🏖️ Benefits

• 24×7 support team environment • Rotational shifts • ITIL V3.0 Foundation certification is an advantage • Relevant IT certification(s) are a plus