Senior Manager, Client Technology

🕒 June 25

🇮🇳 India – Remote

⏰ Full Time

🟠 Senior

🤝 Client Partner

👻 Ghost score 30%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Harris Computer

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1976

Harris provides mission-critical software solutions for the Public Sector, Healthcare, Utilities, and Private Sector verticals throughout North America, Europe, Asia, and Australia.

📋 Description

• Design, build, configure, and maintain the enterprise Citrix Virtual Apps and Desktops (CVAD) environment • Oversee Citrix infrastructure including Delivery Controllers, StoreFront, NetScaler/ADC, Provisioning Services (PVS), and Machine Creation Services (MCS) • Ensure high availability, scalability, and security of Citrix platforms and services • Lead troubleshooting and resolution of complex Citrix infrastructure issues and escalations • Plan and execute Citrix upgrades, patches, and technology refresh cycles • Implement and enforce best practices for Citrix environment governance and change management • Lead end-to-end Citrix infrastructure projects from initiation through delivery, ensuring alignment with timelines, budgets, and scope • Develop project plans, resource allocation strategies, and risk mitigation frameworks • Coordinate cross-functional project activities with network, security, storage, and application teams • Maintain architecture diagrams, SOPs, runbooks, and change records • Manage vendor relationships and third-party engagements related to Citrix delivery • Conduct one-on-one check-ins and formal semi-annual and annual performance evaluations • Set goals and development plans; identify skills gaps and champion training, certification, and professional development • Manage team capacity, workload distribution, and succession planning • Handle escalations, conflict resolution, and employee relations matters with HR • Foster a high-performance, collaborative, and growth-oriented team culture • Motivate team members through recognition, career development, and transparent communication • Champion continuous improvement, innovation, knowledge sharing, mentorship, and cross-training • Establish a psychologically safe environment for team contributions • Define, track, and report Citrix team KPIs including uptime, incident resolution, project delivery, and user satisfaction • Establish SLA baselines and monitor adherence • Use data-driven insights to improve operations and efficiency • Report KPI trends, risks, and corrective actions to senior leadership

🎯 Requirements

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field (required) • 8+ years of progressive experience in IT infrastructure with a focus on Citrix virtual environments • 3–5 years in a management or team lead capacity, overseeing technical teams of 5 or more • Proven track record of delivering complex infrastructure projects on time and within budget • Experience preparing and presenting reports and strategic plans to VP-level or C-suite stakeholders • Deep expertise in Citrix Virtual Apps and Desktops (CVAD), Citrix Cloud, and Workspace • Strong knowledge of Citrix NetScaler/ADC, PVS, MCS, StoreFront, and Director • Familiarity with networking fundamentals (DNS, DHCP, TCP/IP, VPN, SSL) • Experience with monitoring tools (e.g., Citrix Director, Splunk, SCOM, or similar) • Understanding of ITIL framework and service management principles • Exceptional leadership, team building, and people management skills • Strong communication skills — written, verbal, and presentation — with the ability to engage both technical teams and executive leadership • High emotional intelligence, active listening, and conflict resolution abilities • Strategic thinking with a proactive, solution-oriented mindset • Strong organizational skills with the ability to manage multiple concurrent priorities