Systems Engineer

🕒 June 3

🇮🇳 India – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Systems Engineer

👻 Ghost score 43%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Harris Computer

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1993

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Harris Computer is a company that provides mission-critical software solutions across various industries, including the public sector, healthcare, utilities, and private sector verticals. They focus on acquiring businesses with growth potential, managing them effectively, and building them for future success. Harris Computer serves over 100,000 customers with a global presence in North America, Europe, Asia, and Australia, employing over 12,000 people. Their mission is to empower customers to deliver on their goals by offering tailored software and services.

📋 Description

• Support a 24×7 operational environment across rotational shifts, ensuring continuous service availability • Own Level 2 analysis, troubleshooting, and resolution of application and infrastructure incidents • Conduct recording reviews to evaluate user experience and measure service impact • Collect and analyse application logs; escalate complex cases to the Development team with clear documentation • Serve as a trusted point of contact for clients, tracking open issues, driving resolutions, and delivering an exceptional service experience • Prepare and deliver weekly/monthly client read-outs and progress presentations • Identify, qualify, and drive issue/bug remediation to closure across the client base • Maintain a living record of known issues and fixes, ensuring consistent resolution across all clients • Investigate complex application and database performance issues and lead them through to resolution • Convert recurring known issues into proactive alerts and collaborate with operations teams to build sustainable workflows • Author and maintain clear technical and operational procedure documentation • Participate in daily/weekly technical and leadership calls, providing timely progress updates • Build strong, collaborative relationships with customers and internal team members • Provide technical guidance to customers, helping strengthen their skills and confidence

🎯 Requirements

• 3+ years of experience in proactive support and infrastructure/application monitoring • Familiarity with Global Command Center, Service Desk, or Frontline Monitoring operations • Demonstrated ability to uphold team, account, and client policies and procedures • Hands-on experience with Application/Infrastructure Monitoring tools and solutions • Solid experience with Windows Server environments, .NET-based application support, IIS, worker processes, Web.config, and Event Logs • Foundational knowledge of networking and Azure Monitoring • Intermediate SQL skills, including SQL Jobs, queries, blocking scenarios, and Always On configuration • Experience with ITSM platforms such as ServiceNow or equivalent Service Desk tools • Basic understanding of ITIL framework • Strong command of written and verbal English • Bachelor's degree in Computer Science, Information Technology, or a related field