Patient Advocate

🕒 2 days ago

🇮🇳 India – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

✨ Advocate

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Harris Global Business Services (GBS)

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2020

🏥 Healthcare

📦 Logistics

📣 Marketing

Healthcare • Logistics • Marketing

Harris Global Business Services (GBS) is a center of excellence within Harris Computer, providing efficient offshoring solutions to connect professionals with careers in multinational software companies. With operations in regions like Bolivia, Costa Rica, India, and the Philippines, GBS actively supports candidates throughout the recruitment process while fostering diversity and innovation. By offering comprehensive end-to-end recruitment services, Harris GBS helps build and expand offshore teams, ensuring access to qualified global talent for various business units in the Constellation Software ecosystem.

📋 Description

• Manage inbound and outbound patient communications regarding medical bills, insurance claims, account balances, payments, and reimbursement inquiries • Educate patients on insurance benefits, deductibles, co-pays, co-insurance, and out-of-pocket responsibilities • Explain account activity and available resolution options clearly and professionally • Handle sensitive financial discussions with a compassionate, patient-focused approach • Return patient calls and emails within established service-level agreements (SLAs) • Research and resolve patient billing and balance concerns by reviewing account notes, claim status, payment postings, and payer communications • Collaborate with Accounts Receivable (AR), Billing, Coding, Credentialing, and Account Management teams to resolve complex patient issues • Assist with claim follow-up, including reviewing claim status and identifying barriers to reimbursement • Support appeals, reconsiderations, and patient correspondence as directed • Accurately document patient interactions, account activity, and resolution efforts in Benchmark and designated systems • Maintain detailed records and compliant account documentation • Monitor patient phone queues and service channels throughout assigned shifts • Process assigned printing and mailing requests • Review outstanding patient issues and coordinate timely resolution with AR and operational teams • Participate in team meetings, quality reviews, and training sessions • Identify trends and communicate process-improvement opportunities • Adhere to HIPAA, patient privacy requirements, U.S. healthcare compliance standards, payer guidelines, and company policies • Complete required compliance, security, and customer service training • Escalate payer, coding, or reimbursement issues as necessary • Support patient experience, revenue cycle performance, and operational excellence goals • Meet productivity, quality, call handling, response time, follow-up, claim, mailing, and patient support metrics • Demonstrate strong issue resolution and patient satisfaction outcomes

🎯 Requirements

• Bachelor's degree preferred or equivalent healthcare revenue cycle experience • 3+ years of experience in U.S. healthcare Revenue Cycle Management (RCM), medical billing, accounts receivable, patient services, or related healthcare operations • Experience supporting U.S. healthcare providers, physician groups, hospitals, or healthcare outsourcing organizations preferred • Experience handling patient billing inquiries and insurance-related issues • Experience working with U.S.-based healthcare clients from an offshore delivery center • Familiarity with healthcare practice management systems, EMRs/EHRs, and RCM platforms • Knowledge of denial management, appeals processes, and payer follow-up methodologies • Previous experience in a patient advocacy, customer service, or healthcare call center environment supporting U.S. healthcare operations • Strong understanding of U.S. healthcare revenue cycle workflows, including patient registration and eligibility verification, insurance verification and benefits review, medical billing and claim submission, payment posting and reconciliation, accounts receivable follow-up, denials and appeals management, and patient collections and financial responsibility • Working knowledge of commercial insurance, Medicare, Medicaid, and managed care plans • Familiarity with medical terminology, CPT, ICD-10, and HCPCS concepts preferred • Excellent verbal and written English communication skills, with clear, fluent, and professional English-speaking abilities • Strong analytical, problem-solving, and customer service skills • Ability to work independently while managing multiple priorities • Ability to work the night shift

🏖️ Benefits

• Annual Public Holidays as applicable • 30 days total leave per calendar year • Mediclaim policy • Lifestyle Rewards Program • Group Term Life Insurance • Gratuity