Learner & Technology Services Specialist

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🕒 July 6

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Harvard Business Review

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1922

📚 Education

📱 Media

🤝 Non-profit

Education • Media • Non-profit

Harvard Business Review is a globally recognized provider of management thinking and organizational best practices. As an affiliate of Harvard Business School, it operates as a not-for-profit organization under Harvard Business Publishing. Through its flagship magazine, books, digital content, and educational tools, Harvard Business Review empowers professionals by delivering rigorous insights and innovative solutions that enhance leadership and organizational performance.

📋 Description

• Serve as the primary owner and subject matter expert for EU Datacenter operations, processes, and client support activities • Provide advanced Tier 2 technical support by troubleshooting complex platform, user, integration, and system issues • Manage user administration activities, including account provisioning, permissions, and access management • Support and troubleshoot technical integrations, including LMS integrations, Single Sign-On (SSO), APIs, xAPI connections, and data feeds • Monitor support trends, identify recurring issues, and recommend improvements to enhance the client experience • Develop and maintain documentation, knowledge articles, and operational procedures

🎯 Requirements

• 5+ years of experience in educational technology, technical support, product support, client success, systems administration, implementation, or a related field • Demonstrated experience troubleshooting complex technical and operational issues • Strong proficiency with Microsoft Office Suite, CRM and ticketing platforms (such as Salesforce and Zendesk), learning management systems (LMS), Splunk, Jira, or similar enterprise technologies • Excellent communication and relationship-building skills • Strong organizational, analytical, and problem-solving skills • Demonstrated commitment to customer service excellence and operational best practices • Experience handling sensitive customer information and working within established data privacy and security requirements

🏖️ Benefits

• Competitive compensation and benefits package • Career development programs • Employee wellness programs • Education reimbursement • Early-release Summer Fridays