Senior IT Service Manager

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

HBK - Hottinger Brüel & Kjær

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2019

🚀 Aerospace

⚡ Energy

Aerospace • Automotive • Energy

HBK - Hottinger Brüel & Kjær is a prominent company formed in 2019 through the merger of HBM and Brüel & Kjær, two organizations with over 80 years of experience in precision test and measurement technology. HBK delivers innovative solutions across multiple domains including mechanical, sound and vibration, and electrical testing. The company provides a wide range of products and services such as data acquisition systems, electroacoustic setups, vibration testing equipment, and custom sensor assemblies. HBK caters to diverse industries such as aerospace, automotive, and energy, focusing on quality, reliability, and sustainability in all offerings. The company's mission is to empower innovators by providing exceptional sensing and insights, thus contributing to a cleaner, healthier, and more productive world.

📋 Description

• Manage the operational relationship with external IT service providers and ensure delivery against agreed contractual commitments. • Monitor provider performance against agreed SLAs, KPIs, OLAs, and service quality targets. • Lead regular service review meetings, operational governance forums, and performance discussions with external providers. • Ensure cost transparency and optimize service consumption in collaboration with providers and Finance. • Take responsibility for supplier management and spend oversight within the assigned service scope. • Challenge service providers where performance gaps, recurring issues, or delivery risks are identified. • Drive corrective actions, service improvement plans, and escalation management where required. • Own the end-to-end Incident Management process and Change Management process across the IT service landscape. • Chair or coordinate major incident bridge calls and ensure timely stakeholder updates. • Establish and maintain a robust service governance model across internal and external stakeholders. • Lead and track continuous service improvement initiatives, including the adoption of automation, AI-driven capabilities, and self-service solutions. • Act as a trusted service management contact for internal IT stakeholders, business representatives, and external providers. • Manage expectations and ensure alignment between business priorities and IT service delivery.

🎯 Requirements

• Minimum 7 years of experience in IT Service Management, IT Operations, or comparable role. • Proven experience in managing external IT service providers, outsourced IT services, or managed service contracts. • Experience with automation, AI, or digital service management solutions (e.g. virtual agents, AIOps, workflow automation) is highly desirable. • Strong experience in Incident Management and Change Management process ownership. • Experience working in ITIL-based service management environments. • Strong understanding of SLA, KPI, service reporting, escalation, and governance models. • Experience in managing service performance, operational risks, and continuous improvement initiatives. • Experience in working and integrating with ITSM platforms. • Experience in complex, international, or multi-site IT environments is highly desirable. • Experience working in a multi-provider or hybrid internal/external delivery model is an advantage. • Fluent (both written and spoken) in English (level B2 or equivalent).

🏖️ Benefits

• Health insurance • Professional development opportunities