Rehabilitation Case Coordinator

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HCML

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2003

⚕️ Healthcare Insurance

🤝 B2B

Healthcare • Healthcare Insurance • B2B

HCML is a UK-based clinical services provider specializing in rehabilitation case management, occupational health and workplace wellbeing solutions. They provide rehabilitation and treatment for personal injury and catastrophic injury cases, children and young people’s services, physiotherapy and psychotherapy, diagnostics and triage, and medical insurance healthcare support. HCML also operates a digital musculoskeletal (MSK) platform for online assessment, booking and remote treatment, and delivers services primarily to employers, insurers, solicitors and individual clients through case-managed care.

📋 Description

• Assist with a range of tasks from managing referrals from insurers and employers to arranging treatment for individuals through our supplier network • Work with some of the top case management professionals, helping to manage cases all the way from initial instruction through to completion ensuring all aspects are completed efficiently and accurately • Liaise with insurers, solicitors, employers and suppliers to take referral details, arrange treatment, and follow up with clients and customers • Create and manage case information on the bespoke system to ensure a smooth journey for clients and customers • Help manage expectations and any concerns regarding cases by developing and maintaining strong relationships with everyone involved • Use logic and deductive reasoning to establish the cause of any complaints and work quickly to resolve them • Take an empathetic and understanding approach when making decisions regarding an individual’s healthcare, taking into account the perspective of all parties

🎯 Requirements

• Experience in a customer service or administrative role, with legal claims or health administration • Demonstrable experience working in a fast-paced and high-volume work environment • Comfortable working with a range of IT systems including Microsoft 365 and our bespoke systems • Hold a degree or higher qualification

🏖️ Benefits

• Medicash Health Cash Plan: Which includes ability to claim back dental, optical, and chiropody costs. Plus, add your dependent children for free! • 24/7 Digital Health: Round-the-clock access to a virtual GP helpline and an Employee Assistance Programme (EAP) • Mental Health Support: Up to 8 fully funded face-to-face counselling or CBT sessions • Pension Scheme & Pension Salary Sacrifice • Peace of Mind: Rest easy knowing your loved ones are protected with a Death in Service benefit equal to 4x your base salary • Payroll Giving: Support the causes you love directly from your gross pay • Annual Leave: 25 days, plus Birthday Leave to celebrate your special day • Flexibility: Option to buy or sell up to 3 days of holiday each year • Giving Back: Up to 2 fully paid Volunteering/Community days per year • Family First: Enhanced, generous Maternity and Paternity policies, alongside comprehensive Company Sick Pay • Professional Development: We fund professional subscriptions and registrations (including CMS UK and HCPC) post-probation, alongside internal promotion and secondment opportunities • Rewarding Excellence: Annual pay reviews, discretionary bonus schemes, and regular staff awards to celebrate your hard work plus a regular events and activities throughout the year