Manager, Recruiting Operations

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Headway

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Healthcare Insurance • Wellness

Headway is a platform that connects individuals with mental health providers, helping them find the right fit according to their needs and insurance coverage. By partnering with numerous insurance providers, Headway ensures that users can access mental health care affordably. It offers both in-person and virtual care options, and manages the payment and billing processes for a hassle-free experience. The platform's aim is to simplify the search and access to therapy and psychiatric support for users, allowing them to focus on their mental health without the administrative burdens.

201 - 500 employees

Founded 2019

⚕️ Healthcare Insurance

🧘 Wellness

📋 Description

• Lead and develop the Recruiting Operations and Coordination teams • Design, refine, and document end-to-end recruiting workflows that balance efficiency, quality, and scalability • Drive major initiatives and programs, including referrals, interview training, onboarding, and employer brand work • Oversee recruiting systems and tools with an eye towards the future, constantly evaluating emerging technologies • Partner across People and business teams to build cohesive processes • Leverage analytics and reporting to identify bottlenecks and measure program impact across TA • Continuously assess and improve processes, championing change management that respects TA as the core customer • Build and maintain a TA Ops roadmap that aligns with long-term hiring strategy and business needs

🎯 Requirements

• 7+ years of experience in people, recruiting, or operations spaces, including 3+ years of people management • Customer-centric mindset, designing solutions that balance TA needs with excellent candidate and hiring manager experiences • Excel at translating messy processes into efficient workflows • Data-informed problem solver who uses insights to guide recommendations and measure impact • Exceptional communicator, able to deliver clear, structured messaging and seamlessly guide teams through change • Comfortable with recruiting systems, reporting, and data flows, and can partner effectively with BizTech, analytics, or engineering teams • Understands the importance of documentation, compliance, and process consistency, especially as teams scale • Build trust quickly and excel at stakeholder management across TA, People, Legal, and Finance • Stay curious about emerging tools and technologies, identifying opportunities to streamline workflows or improve data quality • Strong people leader who supports career development, and creates a high-performing team environment.

🏖️ Benefits

• Equity Compensation • Medical, Dental, and Vision coverage • HSA / FSA • 401K • Work-from-Home Stipend • Therapy Reimbursement • 16-week parental leave for eligible employees • Carrot Fertility annual reimbursement and membership • 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st • Flexible PTO • Employee Assistance Program (EAP) • Training and professional development