Healf
51 - 200 employees
🛍️ eCommerce
🧘 Wellness
🏥 Healthcare
💰 Series unknown on 2025-07
eCommerce • Wellness • Healthcare
Healf is an online UK-based wellbeing retailer and content platform that curates and sells vitamins, supplements, healthy snacks, hydration products, and wellness tools across four pillars: Eat, Move, Mind, Sleep. They operate a curated marketplace approach — using a global buying team, experts for validation (dieticians, trainers, psychologists, sleep experts), community testing, and AI trend analysis (Healf Curation Process™) — to select high-quality, often hard-to-find wellbeing brands (including US brands like Thorne, Fatty15, LMNT, Blueprint). Healf offers e-commerce features such as subscriptions, free UK delivery over £50, next-day UK delivery, 365-day returns, and customer reviews, plus editorial content (Healf Source Journals) and quizzes. The company focuses on curated product selection, expert validation, and community trust to empower personal wellbeing.
Customer Wellbeing Executive
Job not on LinkedIn
🔥 28 minutes ago
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Healf
51 - 200 employees
🛍️ eCommerce
🧘 Wellness
🏥 Healthcare
💰 Series unknown on 2025-07
eCommerce • Wellness • Healthcare
Healf is an online UK-based wellbeing retailer and content platform that curates and sells vitamins, supplements, healthy snacks, hydration products, and wellness tools across four pillars: Eat, Move, Mind, Sleep. They operate a curated marketplace approach — using a global buying team, experts for validation (dieticians, trainers, psychologists, sleep experts), community testing, and AI trend analysis (Healf Curation Process™) — to select high-quality, often hard-to-find wellbeing brands (including US brands like Thorne, Fatty15, LMNT, Blueprint). Healf offers e-commerce features such as subscriptions, free UK delivery over £50, next-day UK delivery, 365-day returns, and customer reviews, plus editorial content (Healf Source Journals) and quizzes. The company focuses on curated product selection, expert validation, and community trust to empower personal wellbeing.
📋 Description
• Handle customer interactions across email, WhatsApp, live chat, and social • Manage escalations and ensure customers feel looked after • Own every customer interaction as a reflection of Healf • Resolve customer problems properly the first time • Surface customer feedback to influence product, operations, and customer experience • Support the Healf customer team based in London while working UK-aligned hours
🎯 Requirements
• Genuine care for people • Clear written communication • Ability to put things right without being asked twice • Ownership mindset and willingness to identify and fix issues • Genuine interest in health and wellbeing • Nice to have: conversational or fluent French, German, Spanish, or Italian; not required • Ability to work hours aligned to the UK time zone
🏖️ Benefits
• Strong performers will be considered for a permanent role at the end of the term, based on performance and demand • Investment in employee growth, wellbeing, and defining skills of the next decade • Opportunity to shape the outcome and company trajectory in a small, talent-dense team
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