Evening Benefits Specialist

Job not on LinkedIn

🔥 1 hour ago

🇺🇸 United States – Remote

💵 $19 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

👩‍👩‍👧‍👦 Human Resources (HR)

🚫👨‍🎓 No degree required

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Health Advocate

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

⚕️ Healthcare Insurance

Healthcare Insurance

Health Advocate is a company dedicated to making healthcare easier for organizations and their members. Utilizing a combination of personal support, data, and technology, they offer a whole-person approach to improve health outcomes, reduce absenteeism and presenteeism, and lower costs. Their services include health advocacy and navigation, clinical care management, emotional health support, and personalized well-being programs. Health Advocate caters to over 12,500 organizations, offering 24/7 support in over 250 languages and ensuring HIPAA compliance and NCQA certification.

📋 Description

• Helping Members Understand Their Benefits • Answer incoming calls and respond to benefit questions with clarity and compassion • Explain medical, dental, vision, pharmacy, life, disability, FSAs/HSAs, and other plans in easy-to-understand terms • Supporting members as they choose benefits during open enrollment • Comparing and contrasting plan options so members feel confident in their selections • Discussing Marketplace/exchange plans, COBRA, Medicare, and individual plans • Researching benefit concerns thoroughly and following through until resolved • Documenting all cases accurately while maintaining strict confidentiality • Ensuring compliance with HIPAA, COBRA, ACA, and all federal regulations • Building trust quickly over the phone and providing objective, empathetic guidance

🎯 Requirements

• Minimum 1–2 years of customer service and benefits experience • Minimum of 1 year of call center experience, preferably in a healthcare, insurance, or benefits environment • Minimum of 1 year of hands-on Medicare knowledge, including Medicare Advantage, Part A/B/D, and supplement plans • Comfortable using MS Word, Excel, and internal systems • Strong documentation, accuracy, and time-management skills

🏖️ Benefits

• Medical, dental & vision • Tuition assistance • 401(k) with company match • PTO & paid holidays • Exceptional training and ongoing development support • Real growth opportunities with leadership that invests in you • Fully remote work (we provide the equipment you need)