Senior Training Manager, TPA

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Personify Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2023

⚕️ Healthcare Insurance

🧘 Wellness

🤖 Artificial Intelligence

Healthcare Insurance • Wellness • Artificial Intelligence

Personify Health is the first personalized health platform company, designed to empower individuals and organizations to achieve better health outcomes through tailored solutions and services. They offer a comprehensive range of solutions including wellbeing navigation, care management, and health plan administration, catering to employers, health systems, health plans, and brokers. Their goal is to simplify healthcare experiences and enhance engagement, ultimately helping businesses optimize their investment in employee health and wellbeing.

📋 Description

• Own AM & SAE onboarding ramp: Partner with the Onboarding Training Manager to design a structured ramp plan with clear milestones, coaching checkpoints, and time-to-productivity targets that get new hires contributing faster. • Build and maintain product training: Develop deep, role-specific training across Personify Health's full solution suite — platform, features, integrations, partners, and value propositions — so AMs and SAEs can speak confidently in any client conversation. • Equip AMs for client-facing execution: Train Account Managers to articulate solution capabilities across admin onboarding, strategic planning sessions, day-to-day relationship management, and issue resolution. • Prepare SAEs for executive-level engagement: Build advanced training that gives Strategic Account Executives the product depth and strategic framing needed to lead multi-stakeholder performance reviews, renewal negotiations, and expansion discussions. • Design scenario-based learning experiences: Develop role-play and simulation-based training that mirrors real account situations — complex renewals, competitive threats, client escalations, and multi-product pitches. • Drive operational skills training: Translate core workflows into accessible training content covering CRM usage, account management processes, documentation standards, and operational reporting — with a change management lens. • Measure impact and iterate: Gather feedback from AMs, SAEs, and their managers to identify gaps; build regular training impact reports for leadership and continuously improve what isn't working. • Partner cross-functionally to stay current: Work closely with Product, Client Marketing, Technical Documentation, and Commercial Enablement to keep all training accurate, relevant, and aligned to business priorities.

🎯 Requirements

• Bachelor's degree or equivalent experience in instructional design, adult learning, communications, or a related field • 5+ years in training, sales enablement, or learning & development — ideally supporting client-facing or revenue teams in a TPA or healthcare technology environment • Demonstrated track record of designing training that moves commercial metrics: renewal rates, upsell success, NPS, or ramp speed • Hands-on experience designing and facilitating role-play, scenario-based, and skills practice learning — not just content delivery • Certification in instructional design, coaching, or process management (CPTD, ICF, Six Sigma) is a plus • Experience in health, wellness, or healthcare benefits is a plus • Proficiency with Microsoft Office Suite, virtual collaboration tools, and LMS/enablement platforms; Seismic experience preferred • Familiarity with Salesforce or CRM-based workflows

🏖️ Benefits

• Competitive base salary and benefits effective day one • Comprehensive medical and dental through our own health solutions (yes, we use what we build) • Unlimited PTO—rest and recharge time is non-negotiable • Mental health support, retirement planning, and financial protection • Professional development with clear career progression and learning budgets • Mission-driven culture where diverse perspectives drive real impact on people's health