Technician in the Global Solution Center – 24/7 Remote Support, International Service Assignments

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🕒 June 2

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Heidelberg Materials

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10,000+ employees

Heidelberg Materials is one of the world's largest integrated manufacturers of building materials and solutions with leading market positions in cement, aggregates, and ready-mixed concrete. We are represented in around 50 countries with around 51,000 employees at almost 3,000 locations. At the centre of our actions lies the responsibility for the environment. As the front runner on the path to carbon neutrality and circular economy in the building materials industry, we are working on sustainable building materials and solutions for the future. We enable new opportunities for our customers through digitalisation.

📋 Description

• Global Remote Support: You provide support for our inline flexographic printing machines and flatbed die cutters installed worldwide as part of the Global Solution Center and act as the first point of contact for service-related technical inquiries via various communication channels. • Troubleshooting & Fault Analysis: You analyze technical faults and mechatronic malfunctions on our machines, initiate appropriate measures for rapid and sustainable resolution, and assist in restoring high machine availability. • Customer Support & Service Assignments: You support our customers as well as internal and external service technicians with technical questions—remotely and, when required, directly on site at the customer. • Technical Preparation of Service Deployments: You technically prepare service calls as well as repair and retrofit measures, assessing material requirements, deployment duration and implementation effort. • Interface Management: You coordinate service-related topics with adjacent departments and support teams, forward complaints appropriately and monitor the implementation of required follow-up actions. • International Service Environment: You work in a global environment with international interfaces and make an important contribution to the reliable support of our machines installed worldwide. • On-Call Duty & Development: Working in a 24/7 support environment and occasional international customer deployments are a matter of course for you.

🎯 Requirements

• You have completed vocational training as an electronics technician, mechatronics technician or in a comparable technical field; further qualifications as a technician or master craftsman are welcome. • Ideally, you have several years of experience in commissioning, maintenance, repair or fault analysis of machines and systems. • You possess a good understanding of mechatronic relationships and enjoy analyzing technical problems in a structured, solution-oriented manner. • You are proficient with MS Office; experience with SAP and knowledge of Siemens Automation, particularly TIA Portal, are desirable. • You are characterized by an analytical and process-oriented approach, an independent and structured working style, and strong communication skills in German and English. • Willingness to travel for occasional international customer assignments and availability to work in a 24/7 support environment complete your profile.

🏖️ Benefits

• Company Strength: An employer with the appeal of a medium-sized company and the resources of a global market leader. • Appreciation: Market-rate compensation, anniversary bonuses and additional bonuses for individual personal milestones. • Time Off: 30 days of vacation per year and special leave for significant life events. • Work–Life Balance: Flexible working hours, overtime compensation and the option to work from home. • Future: Individual training opportunities in an internationally active company, company pension scheme and health care benefits. • Comfortable Atmosphere: A family-like company culture, short hierarchical and organizational paths, and employee events. • Extras: JobRad (bike leasing), company mobile phone, subsidized lunch and free company parking.