HelloConnect
B2B • eCommerce • SaaS
HelloConnect is a business process outsourcing (BPO) company founded in 2019 to provide high-quality customer service, sales, and back-office support. Located in Manila, Philippines, HelloConnect specializes in tailored outsourcing solutions for e-commerce businesses, helping them scale efficiently while maintaining service quality. With a focus on personal interactions, quality delivery, and technological integration, HelloConnect aims to enhance customer satisfaction and operational efficiency for its diverse clientele.
Customer Care Specialist
Job not on LinkedIn
September 4
HelloConnect
B2B • eCommerce • SaaS
HelloConnect is a business process outsourcing (BPO) company founded in 2019 to provide high-quality customer service, sales, and back-office support. Located in Manila, Philippines, HelloConnect specializes in tailored outsourcing solutions for e-commerce businesses, helping them scale efficiently while maintaining service quality. With a focus on personal interactions, quality delivery, and technological integration, HelloConnect aims to enhance customer satisfaction and operational efficiency for its diverse clientele.
📋 Description
• Create happy customers by providing outstanding service • Develop positive rapport with each customer • Personalise every interaction and provide solutions to take care of customers • Build customer loyalty and value through effective account management and make recommendations • Meet the Customer Care teams KPIs and targets • Handle customer communication via email and calls • Admin and ad-hoc tasks that the client might require
🎯 Requirements
• With at least 1 year of experience in Customer Service/BPO (Voice and email) • Preferably with WFH experience • With a conducive working environment for WFH set-up • E-commerce, Freshdesk and Subscription experiences are a PLUS • Flexible with schedule • Good email comms, quick to resolve the issue with great CS skills • Positive energy and can-do attitude • A person with high regard for integrity and diligence. Works efficiently with minimal supervision • A passion for craft beer and/or Wine (or a willingness to learn)
🏖️ Benefits
• With a conducive working environment for WFH set-up
Apply NowSimilar Jobs
August 26
Provide multi-channel customer support for an audio product retailer. Resolve issues on first contact and maintain company service standards.
August 23
Customer Support Representative supporting grocery retail partners via phone, chat, and email. Resolve issues, document in HubSpot, and improve product processes at Hireframe.
August 20
Lead and develop a high-performing CX team for a fast-growing DTC brand; ensure service levels and customer satisfaction while refining phone support processes in a fully remote setup.
August 20
Provide exceptional customer support for a fast-growing DTC brand via chat, phone, and email; document interactions in Zendesk and drive process improvements.
August 19
Handles inbound calls, emails, and chats to schedule skilled trades services; remote role based in Manila, Philippines.