
1 - 10 employees
đĽ Healthcare
đ˝ď¸ Food & Beverage
đŻ Recruiter
Healthcare ⢠Food & Beverage ⢠Recruitment
Meal Helper Heroes is a B2B service that sources, trains, and delivers elite offshore virtual assistants specialized in home care operations for home care agencies and franchisees. They provide recruiters, schedulers, on-call staff, finance and billing support, administrative assistants, and hybrid rolesâoffering HIPAA-compliant, flexible plans with no long-term contracts and specialized training through their Virtual Assistant Home Care Academy. The company emphasizes cost savings, higher retention, and scalable, home careâspecific talent primarily sourced and managed from the Philippines and South America to help agencies run leaner and focus on client care.
đĽ 4 minutes ago
đľđ Philippines â Remote
đľ $6 / hour
â° Full Time
đĄ Mid-level
đ Senior
đť Ghost score 0%
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1 - 10 employees
đĽ Healthcare
đ˝ď¸ Food & Beverage
đŻ Recruiter
Healthcare ⢠Food & Beverage ⢠Recruitment
Meal Helper Heroes is a B2B service that sources, trains, and delivers elite offshore virtual assistants specialized in home care operations for home care agencies and franchisees. They provide recruiters, schedulers, on-call staff, finance and billing support, administrative assistants, and hybrid rolesâoffering HIPAA-compliant, flexible plans with no long-term contracts and specialized training through their Virtual Assistant Home Care Academy. The company emphasizes cost savings, higher retention, and scalable, home careâspecific talent primarily sourced and managed from the Philippines and South America to help agencies run leaner and focus on client care.
⢠Screen and prequalify a high volume of prospective Medicaid and waiver applicants ⢠Understand and explain DHS eligibility rules, requirements, and approval processes ⢠Help qualified applicants complete applications accurately and gather required documentation ⢠Identify potential eligibility barriers and help applicants address them ⢠Monitor application progress, deadlines, requests for information, and eligibility decisions in state systems ⢠Maintain accurate applicant records, statuses, notes, and follow-up ⢠Assist applicants experiencing delays, denials, or loss of eligibility ⢠Communicate with applicants, families, DHS representatives, and internal teams ⢠Manage hundreds of prospective and active applicants at various process stages ⢠Serve as a liaison between the general public and the Arkansas Department of Human Services ⢠Help prospective clients navigate Arkansas Medicaid and waiver programs
⢠Strong communication and customer-service skills ⢠Excellent organization, follow-up, and attention to detail ⢠Strong critical-thinking and problem-solving ability ⢠Ability to learn and interpret Medicaid and waiver eligibility requirements ⢠Comfortable managing a large, fast-moving caseload ⢠Proficient with databases, spreadsheets, communication platforms, and web-based systems ⢠Able to work independently and maintain accurate documentation ⢠Regular working hours in CST ⢠Part-time availability with potential to increase to full-time
⢠Competitive base pay ⢠Growth opportunities and advancement/learning opportunities ⢠Fun and supportive team environment ⢠Opportunity to make a difference in client care ⢠Potential to increase hours as the agency grows ⢠Potential long-term expansion into a larger scheduling role ⢠Cross-training opportunities with another scheduler for backup coverage
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đ˘ Junior
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