Customer Service Liaison – HVAC

Job not on LinkedIn

🕒 July 12

⛰️ Colorado – Remote

⛰️ Colorado – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

💝 Customer Support

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HelpSquad

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

🏥 Healthcare

🤝 B2B

🏢 Enterprise

💰 $500k Angel Round - HelpSquad Health on 2015-05

Healthcare • B2B • Enterprise

HelpSquad is a US-managed, HIPAA-compliant provider of virtual medical assistants and healthcare BPO services. It supplies trained, vetted remote staff for scheduling, patient intake, insurance verification, prior authorizations, medical billing and revenue cycle management, call center support (including 24/7 and after-hours), medical scribing, and AI-enabled patient support and knowledge systems. HelpSquad offers managed teams, white-label reseller services, and specialty support for practices and organizations ranging from solo clinicians to multi-location medical groups, hospital systems, dental practices, behavioral health, and in-home care; it emphasizes compliance (BAA signed at company level), quality vetting, and US-based oversight.

📋 Description

• Serve as a liaison between customers and internal technical staff, primarily responsible for receiving customer concerns and accurately communicating service needs to technicians through the company’s computer system. • Answer inbound calls from customers requesting plumbing or heating services • Schedule service calls and estimate appointments • Make outbound calls for follow-ups, confirmations, and customer satisfaction inquiries • Respond to customer emails and live chat inquiries • Accurately document customer cancellations and service changes • Resolve customer issues or escalate appropriately • Follow up on open service work orders • Provide basic telephone-based solution support when applicable • Accurately and concisely enter service order details into the company’s system • Make necessary corrections to customer accounts • Participate in a rotating schedule to cover Saturday front desk support • Conduct daily scripted Customer Satisfaction Inquiries (CSI) • Actively listen, empathize, and prioritize customer needs • Perform other duties as needed to support customer satisfaction and business growth

🎯 Requirements

• High school diploma or GED • Preferably 3 years of experience in a customer service–focused role • Strong data entry, documentation, and communication skill • Ability to work full time and reliably during assigned shifts • Ability to work with confidential information • Ability to work independently with minimal supervision • Strong written, verbal, and interpersonal communication skills • Demonstrated ability to communicate with customers, vendors, and internal staff • Strong attention to detail and time management skills • Ability to prioritize and multitask in a fast-paced environment • Proficiency in Microsoft Office • Working knowledge of Microsoft Excel • HVAC and/or plumbing industry experience is a plus

🏖️ Benefits

• Competitive hourly rate • On-time payments, every time • Payments processed via Wise • Direct client training provided — you are never thrown in blind • Dedicated Account Manager as your point of contact • Clear escalation paths — you always know who to go to • 100% remote — work from home • Stable, long-term account placements (not gig-style work) • Supportive team culture across all accounts • Tenure recognition for long-term team members