General Medical Virtual Assistant

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🕒 April 26

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HelpSquad

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

🏥 Healthcare

🤝 B2B

🏢 Enterprise

💰 $500k Angel Round - HelpSquad Health on 2015-05

Healthcare • B2B • Enterprise

HelpSquad is a US-managed, HIPAA-compliant provider of virtual medical assistants and healthcare BPO services. It supplies trained, vetted remote staff for scheduling, patient intake, insurance verification, prior authorizations, medical billing and revenue cycle management, call center support (including 24/7 and after-hours), medical scribing, and AI-enabled patient support and knowledge systems. HelpSquad offers managed teams, white-label reseller services, and specialty support for practices and organizations ranging from solo clinicians to multi-location medical groups, hospital systems, dental practices, behavioral health, and in-home care; it emphasizes compliance (BAA signed at company level), quality vetting, and US-based oversight.

📋 Description

• Handle inbound calls from patients, caregivers, and referring providers with empathy and professionalism • Intake new patients, collect demographics, and verify insurance information accurately • Schedule, confirm, reschedule, and cancel appointments in the EHR system • Make outbound calls for appointment follow-ups, reminders, and clarification as needed • Route calls to the appropriate department or clinical staff when outside your scope • De-escalate upset or anxious callers calmly and effectively • Document all patient interactions accurately and promptly within the EHR • Maintain strict HIPAA compliance and patient confidentiality at all times • Adapt quickly to changes in client workflows, scripts, or policies • Collaborate with U.S.-based coordination and clinical teams as needed

🎯 Requirements

• Minimum 1 year of experience in a medical call handling role (clinic, hospital, or provider-side preferred) • Experience with at least one EHR platform (e.g., AthenaHealth, Epic, eClinicalWorks, Kareo, or similar) • Excellent English communication skills — clear, professional, and patient-facing • Strong empathy and patience, especially when working with elderly or vulnerable patient populations • Demonstrated ability to de-escalate difficult callers and navigate sensitive conversations • Comfortable with softphone systems and digital communication tools • Reliable, detail-oriented, and able to manage multiple tasks in a fast-paced environment • HIPAA Certification required — training and certification will be provided during onboarding if not already held

🏖️ Benefits

• Competitive hourly rate • On-time payments, every time • Payments processed via Wise • Consistent, reliable hours (10–40 hrs/week depending on account) • Direct client training provided — you are never thrown in blind • HIPAA certification provided at no cost to you • Dedicated Account Manager as your point of contact • Clear escalation paths — you always know who to go to • 100% remote — work from home • U.S.-based company with structured operations • Stable, long-term account placements (not gig-style work) • Supportive team culture across all accounts • Build your U.S. healthcare industry experience • Exposure to multiple practice types and EHR platforms • Potential for increased hours or additional accounts based on performance • Strengthen your resume with verified, legitimate U.S. client experience • Tenure recognition for long-term team members • We value loyalty and recognize those who grow with us