Revenue Cycle Support Specialist – Biller/Coder

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🕒 6 days ago

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HelpSquad

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

🏥 Healthcare

🤝 B2B

🏢 Enterprise

💰 $500k Angel Round - HelpSquad Health on 2015-05

Healthcare • B2B • Enterprise

HelpSquad is a US-managed, HIPAA-compliant provider of virtual medical assistants and healthcare BPO services. It supplies trained, vetted remote staff for scheduling, patient intake, insurance verification, prior authorizations, medical billing and revenue cycle management, call center support (including 24/7 and after-hours), medical scribing, and AI-enabled patient support and knowledge systems. HelpSquad offers managed teams, white-label reseller services, and specialty support for practices and organizations ranging from solo clinicians to multi-location medical groups, hospital systems, dental practices, behavioral health, and in-home care; it emphasizes compliance (BAA signed at company level), quality vetting, and US-based oversight.

📋 Description

• A growing primary care practice adding a full-cycle billing and coding team to reduce a significant backlog of outstanding claims and keep up with a high daily claim volume going forward. • This is a full end-to-end Revenue Cycle Management (RCM) role, not a single-function billing position. You will own claims from creation through payment, working directly in Athena. • Help flag recurring payer-specific denial patterns. • Follow up with payers on unpaid, denied, or underpaid claims — by phone and payer portal. • Answer patient calls regarding balances and billing statements.

🎯 Requirements

• Athena EHR experience is mandatory. This is a plug-and-play requirement — there is no runway to train someone on the platform itself. • 3+ years of full-cycle medical billing experience (VOB, claims submission, denial management, payer follow-up, corrected claims) • Working knowledge of CPT and ICD-10 coding and modifiers (certification not required) • Experience working denials and appeals across a range of payer types: Medicare, Medicaid, Medicaid Advantage, UHC, and commercial plans • Demonstrated experience taking patient-facing billing calls in English, with clear, professional, easily understood communication — this candidate will speak directly with US patients about their bills, not only with insurance company reps • Comfortable managing high claim volume independently; able to speak to your own production rate (claims worked per day) from a past role • Preferred Primary care, home health, or similarly complex specialty billing background • Experience with Athena’s Hold/Manager Hold queue workflows specifically • History of catching and fixing recurring payer denial patterns before they recur • Dedicated, quiet home workspace with backup power and verified wired internet (backup connection required, not hotspot-only) • Windows 11 or latest macOS • Full availability during assigned US business-hours shift

🏖️ Benefits

• Competitive hourly rate • On-time payments, every time • Payments processed via Wise • Direct client training provided — you are never thrown in blind • HIPAA certification provided at no cost to you • Dedicated Account Manager as your point of contact • Clear escalation paths — you always know who to go to • 100% remote — work from home • U.S.-based company with structured operations • Stable, long-term account placements (not gig-style work) • Supportive team culture across all accounts • Build your U.S. industry experience • Exposure to multiple practice types and platforms • Potential for increased hours or additional accounts based on performance • Strengthen your resume with verified, legitimate U.S. client experience • Tenure recognition for long-term team members • We value loyalty and recognize those who grow with us