English Customer Support Representative – Late Shifts

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Helpware

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

📦 Logistics

📣 Marketing

💼 Consulting

💰 Seed Round on 2016-01

Logistics • Marketing • Consulting

Helpware is a digitally enabled People as a Services Outsourcer dedicated to enhancing customer experiences for high-growth, market-disrupting, and technology companies. They specialize in providing a wide array of services such as digital customer experience, content control and verification, AI-driven customer service, back-office support, and data labeling. Helpware also assists in areas like digital marketing support, cybersecurity, and software development. Operating globally, they offer culturally aligned and scalable team solutions across multiple countries. Helpware aims to drive brand loyalty and efficiency for its clients by providing human task services integrated with technology solutions.

📋 Description

• Providing Customer Support for the website users • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution • Follow communication procedures, guidelines, and policies • Responding promptly to customer inquiries • Communicating with customers through various channels (chat/emails) • Acknowledging and resolving customer complaints • Keeping records of customer interactions, transactions, comments and complaints • Entering data into a CRM, other online tools, and cloud-based platforms • Other related tasks assigned by managers of the Clients and/or Helpware

🎯 Requirements

• Excellent written skills in English • Experience in the Client support area will be a plus • Basic technical background (strong experience in using apps) • Proactive approach, empathetic individuals, problem-solving skills • Customer orientation and ability to adapt/respond to different types of characters • Ability to multi-task, prioritize, and manage time effectively

🏖️ Benefits

• Competitive compensation linked to EUR rate • Medical insurance after the trial period • English classes • Corporate training and parties