Senior QA Engineer – AI Products, Customer Implementations

Job not on LinkedIn

🔥 0 minutes ago

🌐 Ukraine, Poland, +3 more countries – Remote

🇺🇦 Ukraine – Remote 🇵🇱 Poland – Remote 🇷🇴 Romania – Remote 🇲🇽 Mexico – Remote 🇧🇬 Bulgaria – Remote

⏰ Full Time

🟠 Senior

🔧 QA Engineer (Quality Assurance)

👻 Ghost score 10%

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Helpware

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

📦 Logistics

📣 Marketing

💼 Consulting

💰 Seed Round on 2016-01

Logistics • Marketing • Consulting

Helpware is a digitally enabled People as a Services Outsourcer dedicated to enhancing customer experiences for high-growth, market-disrupting, and technology companies. They specialize in providing a wide array of services such as digital customer experience, content control and verification, AI-driven customer service, back-office support, and data labeling. Helpware also assists in areas like digital marketing support, cybersecurity, and software development. Operating globally, they offer culturally aligned and scalable team solutions across multiple countries. Helpware aims to drive brand loyalty and efficiency for its clients by providing human task services integrated with technology solutions.

📋 Description

• Own test strategy for one or more AI portfolio products from requirements review through release sign-off • Design, build, and maintain automated API, UI, integration, and regression test suites integrated into CI/CD pipelines • Test multi-tenant platform behavior, including RBAC, tenant isolation, data access, and third-party integrations • Validate AI-agent behavior, including conversation flows, workflow automation, scoring and coaching logic, and structured-data extraction • Lead QA for customer implementations by validating configurations, connectors, knowledge bases, scoring rubrics, and workflow rules before go-live • Design and execute UAT plans with client stakeholders and internal Delivery and Customer Success teams • Perform exploratory and scenario-based testing against real customer workflows and monitor early-production behavior after launch • Distinguish configuration issues, implementation defects, and product-level bugs, ensuring the appropriate teams address them • Triage, document, and track defects; collaborate with engineers on root-cause analysis and fix verification • Maintain test plans, implementation checklists, and scalable QA playbooks • Convert recurring implementation issues into automated regression coverage and improve QA processes • Report on release readiness, product quality, and implementation risks to Product, Engineering, Delivery, and client-facing teams

🎯 Requirements

• 5+ years of experience in software QA, including both product-level testing and customer-facing implementation or UAT activities • Strong hands-on experience with test automation using tools such as Playwright, Cypress, Selenium, or similar • Solid experience with API testing using Postman, REST-assured, or comparable tools • Strong manual and exploratory testing skills, with ability to create meaningful test scenarios from business and client requirements • Experience testing multi-tenant and role-based access systems, including data isolation and configuration-driven deployments • Ability to read and understand API and database schemas and work with engineers on root-cause analysis • Experience with CI/CD pipelines and integrating automated tests into development and release processes • Comfortable working directly with external stakeholders during UAT and implementation validation • Strong understanding of software testing principles, defect lifecycle, regression strategy, and release readiness • Clear written and verbal communication skills, with ability to adapt communication for technical and client-facing audiences • Nice to have: experience testing AI/LLM-powered products, including accuracy evaluation, hallucination checks, prompt regression, RAG quality, or AI output validation • Nice to have: experience in customer support, contact center, or BPO technology • Nice to have: familiarity with AWS-based environments and cloud-based application testing • Nice to have: experience with observability, logging, tracing, or monitoring tools • Nice to have: exposure to SOC 2, HIPAA, or PCI-DSS environments • Nice to have: experience testing integrations with Zendesk, Freshdesk, Intercom, telephony systems, or other customer-support technologies