Mid-level Customer Success Consultant – Implementation, AI Product

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Simples Dental

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

💼 Consulting

📣 Marketing

⚕️ Healthcare Insurance

Consulting • Marketing • Healthcare Insurance

Simples Dental is a dental clinic that offers a comprehensive range of dental services for patients of all ages. With a strong commitment to improving the health and wellness of the community, Simples Dental focuses on providing high-quality care through advanced dental technologies and a patient-centered approach. Their dedicated team of professionals strives to create a comfortable environment where patients can receive the best possible dental care.

📋 Description

• Lead onboarding and technical setup meetings for an embedded AI product, performing integration with Meta's official API and partner platforms • Guide clients step-by-step through validating Meta Business Manager, verifying the WhatsApp number, and the initial AI configuration • Adapt the pace and language of support to the digital proficiency of each dental clinic • Collaborate with internal Support, Product, and Development teams to unblock integration issues or API adjustments • Track metrics such as deployment rate, average setup time, and implementation CSAT • Keep internal documentation of integration procedures and troubleshooting guides up to date • Provide empathetic, close, and culture-aligned support consistent with Simples Dental

🎯 Requirements

• Hands-on experience configuring Meta's Official API, including the WhatsApp Business Cloud API and Meta Business Manager • Proven ability to guide non-technical users through digital configuration processes • Familiarity with technology, Webhooks/APIs integrations, and the SaaS ecosystem • Proficient in Google Workspace, including Drive, Docs, and Sheets • Organized, with excellent time management and prioritization skills • Nice to have: knowledge of messaging and ticketing platforms such as Blip, Z-API, Intercom, Zendesk, and Umbler • Nice to have: experience with CRMs including Pipedrive, HubSpot, and Salesforce, and automation of support workflows • Nice to have: previous experience in high-volume SaaS onboarding operations • Nice to have: familiarity with AI tools or scheduling bots • Nice to have: experience working remotely

🏖️ Benefits

• Meal voucher / food allowance of R$1,000.00 | iFood card - no deductions during vacation • Home office allowance of R$150.00 • Wellz - mental health / psychotherapy | No cost for the employee • Gympass - physical health / gyms | Extendable to dependents • Guapeco - pet health plan • English lessons | No cost for the employee • Unimed health plan | With co-payment • Coworking daily reimbursement | Available for all states • Enhanced parental leave (paternity and maternity) • Baby welcome kit for expectant parents • Partnership with Farmasesi | Only for SC • Partnership with Sesi Education | Only for SC • Birthday day off • Laptop and monitor shipped to you • R$2,000.00 voucher to purchase any additional equipment you need • Remote work • Equal opportunity employment — opportunities offered under equal conditions regardless of gender, ethnicity, race, religion, or sexual orientation