Mid-Level Support Analyst – N2

🔥 1 minute ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Simples Dental

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

💼 Consulting

📣 Marketing

⚕️ Healthcare Insurance

Consulting • Marketing • Healthcare Insurance

Simples Dental is a dental clinic that offers a comprehensive range of dental services for patients of all ages. With a strong commitment to improving the health and wellness of the community, Simples Dental focuses on providing high-quality care through advanced dental technologies and a patient-centered approach. Their dedicated team of professionals strives to create a comfortable environment where patients can receive the best possible dental care.

📋 Description

• Directly assist customers with technically complex cases. • Analyze tickets escalated by N1, validating system behavior, business rules, and potential inconsistencies. • Support N1 in removing technical blockers and resolving issues. • Investigate incidents, system errors, and integration failures using troubleshooting, APIs, logs, and data queries. • Escalate issues requiring fixes or adjustments to Development (N3), documenting evidence and tracking resolution. • Share knowledge with N1 by creating and updating articles, documentation, and playbooks. • Identify recurring issues and propose improvements and automation.

🎯 Requirements

• Experience providing technical support for SaaS products. • Knowledge of APIs, Postman, SQL, integrations, and log analysis. • Investigative mindset, analytical reasoning, autonomy, and strong communication skills. • Experience with technical documentation and escalation processes. • Availability from 9:00 a.m. to 7:00 p.m. • Preferred: Datadog, Metabase, Databricks, Intercom, Jira, and Confluence. • Knowledge of electronic service invoices (NFS-e), integrated financial systems, and ITIL. • Familiarity with AI applied to support, especially Claude. • Experience with remote access, Google Meet, phone calls, and automation.

🏖️ Benefits

• Meal and food allowance of R$1,000.00 | iFood Card – no vacation-period deduction • Home office allowance of R$150.00 • Wellz – mental health/psychotherapy | At no cost to employees • Gympass – physical health/gyms | Can be extended to dependents • Guapeco – health insurance for your pet • English classes | At no cost to employees • Health insurance | Co-payment applies • Coworking day-pass reimbursement | Available in all Brazilian states • Extended parental leave • Baby gift basket for expecting parents • Partnership with Farmasesi | Available only in Santa Catarina (SC) • Partnership with Educação Sesi | Available only in Santa Catarina (SC) • Birthday day off • Laptop and monitor shipped to your home • R$2,000.00 voucher to purchase any additional equipment you need