Technical Support Engineer

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🕒 April 1

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Hextom

WebsiteLinkedInAll Job Openings

11 - 50 employees

☁️ SaaS

🛍️ eCommerce

🤝 B2B

SaaS • eCommerce • B2B

Hextom is a SaaS company based in Toronto, Canada, specializing in providing software tools for e-commerce businesses, particularly those using Shopify and BigCommerce. They offer a range of applications designed to enhance customer engagement, optimize SEO and conversions, manage inventory, and automate store workflows. Known for their integration with Shopify's ecosystem, Hextom is a top-rated Shopify partner trusted by over 270,000 merchants. Their suite of products includes tools for marketing, sales, store management, and currency conversion, aimed at helping e-commerce businesses grow their sales and streamline operations.

📋 Description

• Deliver thorough answers to questions raised by App users. • Communicate with them to understand the issues they are experiencing, and provide updates in a friendly & timely manner. • Troubleshoot issues reported by users from both user behavioural and technical perspectives. • Identify potential conflicts from themes or other apps, provide fixes to resolve them when possible. • Escalate potential bugs and feature requests to the development team. • Consolidate questions and feedback, convert them into improvement suggestions and enhance the user experience of the Apps. • Work with the development team on issues, and brainstorm solutions.

🎯 Requirements

• Working experience of technical support for tech company, ideally a software company • Fluency in the English, strong written and verbal communication skills • Proactive and own issues from beginning to end, detail oriented • Experience on HTML, CSS, JavaScript/jQuery, and Liquid • Adaptability and flexibility, working in past-pace environment • Nice to have … Working knowledge of Shopify, especially theme modifications • A great attitude and desire to help people & solve problems • Passion for discovering how and why products succeed

🏖️ Benefits

• Competitive compensation • 3-week paid vacation per year • Remote work option • Flexible hours • A highly collaborative team to work with, and help you to make great accompaniments