Technical Support Specialist II – FME Flow

🕒 March 18

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Safe Software

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1993

☁️ SaaS

🤝 B2B

🤖 Artificial Intelligence

SaaS • B2B • Artificial Intelligence

<Safe Software> is the creator of FME, an all-data, Any-AI platform for data integration, transformation, and automation that helps organizations connect databases, real-time streams, cloud platforms, and business systems. Known for strong spatial (geospatial) data support, in-database execution (e. g. , Snowflake), and enterprise-focused workflows, Safe Software delivers its product as scalable software solutions used by thousands of organizations to operationalize data and incorporate AI-driven processes.

📋 Description

• Investigate and resolve highly complex technical issues in collaboration with Customer Experience and Development teams. • Advise customers on FME Flow architecture, deployment strategies, and ecosystem integrations. • Support enterprise-level implementations across cloud, containerized, and on-premises environments. • Conduct software demonstrations and build proof-of-concept solutions for new and existing customers. • Create product improvement requests and advocate for enhancements based on customer experience and trends. • Develop and update detailed technical documentation, knowledge base articles, and step-by-step tutorials. • Design and deliver training materials, webinars, and presentations to support customer growth and community engagement. • Test new product features, attend feature demonstrations, and stay current with product updates. • Research emerging technologies and configurations to support customers, colleagues, and developers. • Contribute technical expertise to cross-functional initiatives, including marketing and product launches. • Share knowledge within the team and contribute to developing deeper technical capability across Customer Experience.

🎯 Requirements

• Technical Expertise: Significant experience supporting or administering complex enterprise software environments. • FME Flow Experience: Experience using and supporting FME Flow in production environments. • Cloud Experience: Experience with cloud platforms such as Azure, AWS, or Google Cloud. • Systems Architecture: Understanding of enterprise system design, integrations, networking, and security practices. • Customer Advisory Experience: Experience guiding customers through complex technical and architectural decisions. • Analytical Problem-Solving: Ability to investigate unfamiliar configurations and identify root causes in broad, flexible systems. • Communication and Enablement: Experience delivering technical demonstrations, presentations, or training to varied audiences. • Cross-Functional Collaboration: Proven ability to work effectively with Development, Product, and other internal teams. • Continuous Learning: Commitment to staying current with evolving technologies and product capabilities. • Nice to Have: Enterprise Architecture Experience, Technical Content Development, Scripting and APIs, Database Expertise, Multilingual Skills.

🏖️ Benefits

• Meaningful Work: Make a profound impact across our business, workplace and data integration product. • A Supportive Environment: Feel empowered to share your ideas and implement them with high autonomy and team support. • Social Responsibility: Become part of a team that finds meaningful ways to give back. Take paid time off to volunteer for one of our Safe-organized opportunities that align with our core community initiatives. • Learning & Career Development: We believe in your continuous learning and growth. Take advantage of an annual learning budget and training programs paid for by Safe. • Flexible Working Hours: Flexible and remote-friendly work arrangements to fit your lifestyle. Work when you want, and how you want to. • Work-Life Balance: There's no place for burnout at Safe. Maintain a healthy balance of your personal and work life without splitting yourself in two. Enjoy 3 weeks of vacation to recharge, plus an additional paid 6 seasonal days off per year. • Health & Wellness: Extended health, dental, health or lifestyle spending, and counseling benefits from day 1. That’s right, no waiting period. • Family is important: We are dedicated to supporting our employees through parenthood and offer a Parental Leave Top-Up Program for new parents through childbirth or adoption. • Shared Success: Share in Safe’s success with our bi-annual profit sharing and RRSP/TFSA matching program. • An Accessible Commute: Regardless of your commute method, we’re located close to public transit, and provide complimentary parking and bike storage for our team!