Customer Service, Back Office – Photovoltaics

🔥 1 minute ago

🇩🇪 Germany – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 21 days.
• No salary listed.

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hey contact heroes GmbH

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2021

🤝 B2B

👥 B2C

👥 HR Tech

B2B • B2C • HR Tech

hey contact heroes GmbH is a company focused on providing exceptional customer service with a flexible work environment that allows employees to work from any location within Germany. They emphasize diversity and inclusion, support employee development through various career stages, and offer profit-sharing incentives. The company is known for its commitment to equal opportunities and employee satisfaction, fostering a collaborative and innovative workplace culture.

📋 Description

• Process and maintain customer inquiries and cases in the back office • Review and update customer and order data • Handle matters relating to invoices, quotations, and bookings • Provide support with error reports, cancellations, and withdrawals • Provide customer support by phone and in writing

🎯 Requirements

• Initial professional experience in the photovoltaics sector is required • Ideally, experience in customer service or administrative case management • Confident using PCs and digital applications • Structured, thorough, and independent approach to work • Excellent written and spoken German • Enjoyment of communication and a strong customer-service mindset

🏖️ Benefits

• 25 days of annual leave • Conveniently work from home • Structured onboarding and training • Supportive team and dedicated points of contact • Fixed service hours Monday to Friday, between 8:00 a.m. and 6:00 p.m.

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