Customer Support Team Lead – Sports & Health Industry

Job not on LinkedIn

🔥 11 minutes ago

🇩🇪 Germany – Remote

💵 €2.6k - €3.4k / month

⏰ Full Time

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.

Apply Now

Find Similar Remote Jobs

Tretmann

WebsiteLinkedInAll Job Openings

2 - 10 employees

🏭 Manufacturing

🛍️ eCommerce

🏥 Healthcare

Manufacturing • eCommerce • Healthcare

Tretmann is a German startup (founded in 2018) that develops, produces and sells home fitness equipment—primarily pedal trainers, hometrainers, ergometers, a rowing machine and a speedbike (the latter with an app). The company positions its products for home use and for users with health concerns (seniors, people with arthrosis, joint pain or muscle loss), states collaboration with engineers, doctors and physiotherapists, and highlights DEKRA testing and quality checks. Tretmann sells direct-to-consumer via an online (Shopify) store, emphasizes fast/climate-neutral shipping in Germany, recyclable packaging, and reports over 80,000 customers.

📋 Description

• Provide functional and organizational leadership for the customer support team, including personnel responsibility • Support the professional development of team members • Handle and escalate complex customer inquiries • Assist customers by phone and email with questions about products • Resolve issues related to orders, returns, and technical matters quickly and professionally • Coordinate closely with the Logistics, Returns, and Support teams • Maintain and update the ticketing system and fully document all inquiries • Analyze service metrics such as response times and customer satisfaction • Derive and implement improvement measures • Continuously optimize customer service processes and workflows

🎯 Requirements

• Excellent German language skills at native-speaker level, both written and spoken • Previous customer support experience is required, ideally in e-commerce or a similar environment • Initial experience leading or mentoring employees is a plus • Ideally based in Germany • At least two years have passed since completing your most recent vocational training or degree; applications are also welcome from candidates without formal qualifications • Friendly, helpful, and patient demeanor • Strong problem-solving skills • Reliable, self-motivated, and well-organized working style • Willingness to develop both personally and professionally • Basic technical understanding of sports equipment • Confident using a laptop, tablet, or smartphone, as well as common tools such as ticketing systems, email, and office software • Willingness to submit a résumé and a short introductory video

🏖️ Benefits

• 100% remote / location-independent work • Permanent employment contract • 24 days of annual leave • Bonus system • Professional and personal development opportunities • Opportunity to develop your leadership role and take on additional responsibility • High level of autonomy and room to shape processes • Dynamic team without a rigid 9-to-5 mentality • Free use of sports equipment

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume