Business Owner, Customer Service

🔥 1 minute ago

🇩🇪 Germany – Remote

💵 €100k - €140k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 7%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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TAP Steuerungsgesellschaft mbH & Co KG

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

⚡ Energy

☁️ SaaS

🤝 B2B

Energy • SaaS • B2B

TAP Steuerungsgesellschaft mbH & Co KG is a Thüga-backed provider of the Thüga Abrechnungsplattform (TAP), a cloud-based SaaS billing and process platform built for energy utilities. The platform standardizes and automates non-differentiating billing processes, integrates billing and sales functions, supports regulatory updates, and uses AI to improve efficiency and reduce cost via a pay-per-use model. Developed collaboratively with municipal utilities and IT partners, TAP aims to drive digital transformation and operational scalability across the German energy sector.

📋 Description

• Overall functional responsibility for the Customer Service business area • Lead and coordinate the Business Community • Develop and prioritize requirements and create corresponding roadmaps • Responsibility for processes, functionality, data, and technical implementation • Responsibility for customer master data, business partner, and contract management • Manage move-in, move-out, supplier switching, and termination processes • Responsibility for product, tariff, quotation, and sales processes • Design customer contact management, customer history, case, ticket, and complaint management • Integrate CRM, customer portal, and self-service solutions • Design digital customer journeys, online contract signings, and digital service processes • Omnichannel integration of portal, email, telephone, and chat • Define consistent standards and target operating models • Identify automation potential and optimization opportunities • Provide functional leadership and involve subject-matter experts, while proactively engaging with customers • Represent TAP in committees, at trade fairs, and during sales meetings • Act as the interface to the Product Owner at the general contractor, Accenture

🎯 Requirements

• Completed degree in business informatics, business administration, engineering, or a comparable qualification • Several years of experience in the energy utility sector • In-depth knowledge of the business area, including statutory and regulatory requirements and best practices • Experience with SAP IS-U and SAP S/4HANA Utilities • Strong methodological expertise in community management and in structuring and presenting complex topics • Experience in KPI and performance management • Strong assertiveness without disciplinary authority • Strong stakeholder and interface management skills when working with service providers and adjacent areas • Highly proactive customer and service orientation • Willingness to travel occasionally to customers, the general contractor, team events, and in-person coordination meetings

🏖️ Benefits

• Flexible working hours and the option to work from home • Attractive compensation • Company benefits, including WellPass • Career development opportunities • Scope to shape processes within a strong team and community • State-of-the-art technology and processes • Flat hierarchies • Motivated, collaborative team • Flexible work from a location of your choice • Spacious, well-equipped workspaces • Dedicated parking spaces • Permanent full-time employment contract

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