Customer Success Agent – Junior

Job not on LinkedIn

🔥 0 minutes ago

🇩🇪 Germany – Remote

⏰ Full Time

🟢 Junior

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Enzo

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2021

🏗️ Construction

📦 Logistics

🤖 Artificial Intelligence

💰 Pre Seed Round on 2022-03

Construction • Logistics • Artificial Intelligence

Enzo is a company offering innovative solutions for water leakage detection using IoT sensors. The company provides the Enzo one. drop system, which monitors water consumption continuously and utilizes artificial intelligence to detect potential leaks in real-time, preventing costly damages in buildings. Enzo's products are easy to install, do not require Wi-Fi or constant power supply, and are supported by smart home insurance solutions tailored for homeowners.

📋 Description

• Contact customers by phone and guide them through their sensor using open-ended questions • Gather information through targeted follow-up questions • Actively drive ongoing leak investigations forward • Analyze customer accounts and extract relevant information to help clarify water damage incidents • Contribute to the development and improvement of processes • As part of onboarding, learn about the water sensor, related processes, and customer communication

🎯 Requirements

• 1–2 years of experience in customer communications—or a natural talent for it • Enjoy speaking with customers by phone • Strong communication skills: clear phrasing, active listening, and effective conversation management • Curiosity and the ability to grasp new concepts quickly • A high degree of ownership • Fluency in German • Good English skills for internal coordination • Willingness to develop a strong understanding of water sensors and related processes

🏖️ Benefits

• A small, well-coordinated team that will provide close support from day one • Direct access to the founding team and genuine scope to make an impact • Regular team events • A steep learning curve and excellent opportunities for professional development • The freedom to build your own area of responsibility and help shape the business model • Team support throughout the entire onboarding phase • Hybrid or remote work options within Germany